General Manager Retail Sales

General Manager – Ted's Clothiers

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For over 50 years, Ted's Clothiers has been a trusted destination for men's fine clothing, custom tailoring, and formal rentals. We are seeking a dynamic and experienced General Manager to lead our flagship store, drive sales growth, and uphold the exceptional service standards that have defined our business for decades. This role requires a strong leader who can manage daily operations while inspiring the team to deliver an unparalleled customer experience.

Position Overview :

The General Manager will oversee all aspects of store operations, including sales associates, customer service, rentals, tailoring, inventory, and overall performance. This individual will set and monitor goals, coach the team toward excellence, and serve as both a leader inside the store and a representative of Ted's Clothiers in the community.

Key Responsibilities :

Leadership & Team Management

o Recruit, train, and develop sales associates and department staff.

o Conduct regular performance reviews and provide actionable coaching.

o Set individual and team goals, quotas, and KPIs, tracking progress toward achievement.

o Foster a collaborative, motivated team culture focused on professionalism and service.

o Model and reinforce a customer-first, service-driven mindset at every level.

Sales & Client Experience

o Drive revenue growth through sales, rentals, tailoring, and specialty services.

o Ensure the team utilizes clienteling techniques, including proactive follow-up, loyalty engagement, and customer outreach.

o Monitor client satisfaction, resolve service issues, and ensure consistent delivery of exceptional experiences.

o Lead by example in building strong customer relationships and promoting repeat business.

Operations & Inventory

o Oversee daily store operations to ensure efficiency and consistency.

o Manage rental operations with accuracy and timeliness.

o Coordinate with the tailoring department to guarantee quality craftsmanship and on-time completion.

o Monitor inventory levels, ensure accurate stock replenishment, and maintain polished merchandise presentation.

o Analyze sales and operational data to identify trends, opportunities, and areas for improvement.

Community Engagement & Brand Representation

o Represent Ted's Clothiers as a community leader, building strong relationships with local organizations and partners.

o Support and participate in events, networking opportunities, and initiatives that strengthen the store's reputation and customer base.

o Act as an ambassador for the Ted's Clothiers brand both inside and outside the store.

Qualifications :

• 5+ years of retail management experience, preferably in men's apparel or specialty retail.
• Proven track record of meeting sales goals, managing KPIs, and driving team performance.
• Strong leadership and coaching skills with experience in conducting performance reviews.
• Deep understanding of customer service excellence and clienteling best practices.
• Business acumen with a focus on sales growth, operational efficiency, and community engagement.
• Knowledge of tailoring, menswear, and rental operations a strong plus.
• Exceptional communication, organizational, and problem-solving abilities.

Compensation & Benefits :

Competitive salary, commensurate with experience