Help Desk Specialist

Full-Time Office Project

Reston, VA or 50 miles radius

No remote / telework option - not negotiable, candidate must go into Reston office.

US Citizenship Required

Description :

Our client is among the most respected engineering, project management, and construction companies in the world. The client operates through four global business units that specialize in Infrastructure; Mining and Metals; Nuclear, Security and Environmental; and Energy. Today, our colleagues team with customers, partners, and suppliers on diverse projects in nearly 40 countries. Our client is currently seeking a Help Desk Support Analyst to join the team in the NS&E GBU located in Reston, Virginia. The Help Desk Specialist will provide IT call center level support to Bechtel offices and employees worldwide.

Job Duties :

• Provides first-level troubleshooting of hardware, software and operating system problems,
• Documents user's problems through the use of an online problem management system including opening, updating status, and closing problem tickets.
• Responds to telephone calls, email, and problem tickets for personnel requests for technical support.
• Tracks and monitors the problem to ensure a timely resolution where required.
• Resolves PC software configuration problems and remotely installs software products and / or approved patches.
• Troubleshoots computer problems, performs hardware and software diagnostics and coordinates needed repairs.
• Resolves computer system problems, including coordination between users, product line specialists and / or enterprise infrastructure support staff.
• Diagnoses, isolates, and analyzes problems utilizing historical database records.
• Monitors problem ticket queue to ensure all assigned tasks are completed within specified metric requirements.
• Escalates unresolved issues to the successive level of support.

Basic Qualifications (Level 1) :

Bachelor's Degree in Computer Information Systems, Management Information Systems, or other Information Technology discipline, or five years of relevant experience in lieu of a degree.

Basic Qualifications (Level 2) :

Bachelor's Degree in Computer Information Systems, Management Information Systems, or other Information Technology discipline, or six years of relevant experience in lieu of a degree

Additional Qualifications :

ABBTECH is an EOE / Minorities / Women / Disabled Individuals / Veterans