Operation Training Manager

Operation Training Manager

As a Learning and Development Manager, you will play a strategic role in enabling our organization to successfully support and scale new products and services delivered through our innovation pipeline.

Working at the intersection of product, operations, and our customer's experience, you will lead the design and delivery of learning programs that ensure our teams, especially technical, operational, and customer-facing units, are equipped with the right knowledge and capabilities to support next-generation satellite connectivity solutions and edge services.

This role will drive training as a measurable successful outcome of prepared learning prior to implementation. This new training framework will be critical in building internal capability and readiness across functions as we expand our portfolio of managed satellite and edge services.

Key duties and responsibilities include :

• Develop and execute a targeted learning strategy aligned with our Product team's development lifecycle and go-to-market plans, ensuring workforce readiness to support new technologies and high availability service models.
• Partner closely with Product Management, Engineering and Operations to identify training needs related to new product launches, enhancements, or platform updates.
• Design and deliver structured product enablement programs that include technical knowledge, operational procedures, customer impact training, and troubleshooting skills.
• Collaborate and partner with the Learning department to align with the creation of scalable, modular learning content for various audiences, including Edge Network, NOC, Field, and Customer Care teams.
• Facilitate high-impact training sessions across multiple formats (mainly virtual, hybrid, LMS) tailored to technical learners.
• Establish training KPIs, product-readiness metrics, and learning assessments to ensure successful adoption and performance post-product launch.
• Integrate L&D efforts with performance management processes to reinforce product proficiency and continuous improvement.
• Embrace cross-functional collaboration to align training timelines with product release schedules and customer onboarding plans.
• Develop learning journeys that evolve as products mature through the pipeline, from pilot rollout to full-scale operations.
• Stay ahead of trends in edge networks, SD-WAN, next-gen satellite communications, L&D tools, and instructional design methods to drive innovation and engagement.
• Ensure training programs contribute to organizational and customer trust, operational stability, reduced time-to-competency, and improved user experiences post-launch.

Qualifications and requirements include :

Working at Speedcast :

At Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you're in the right place.

We're always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. We're united by the adrenaline of high-stakes projects and our love of getting the job done right. You will experiment, learn and grow here, right alongside us, every single day.

Find great opportunities to make an impact. We have a "one team, one dream" mentality. We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new levels.

Top reasons why people love working at Speedcast :

Speedcast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics.