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Director of Franchise Operations

Director of Franchise Operations

The Joint ChiropracticScottsdale, Arizona, USA
8 days ago
Job type
  • Full-time
Job description

About the Company

The Joint Scottsdale AZ is a public company that revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today it is the nations largest operator manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable while eliminating the need for insurance for millions of patients seeking pain relief and ongoing wellness. Seeing over 12 million patient visits annually The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes 2022 Americas Best Small Companies list number three on Fortunes 100 Fastest-Growing Companies list and consistently named to Franchise Times Top 400 Franchises and Entrepreneurs Franchise 500 lists The Joint Chiropractic is an innovative force where healthcare meets retail.

Position Summary :

The Joint Chiropractic is seeking a strategic patient-focused and relationship-driven Director of Franchise Operations to lead operational consistency drive best-in-class clinic performance and support our Regional Developers (RDs) and franchisees across the country. Reporting to the SVP of Franchise Operations this role will play a critical part in standardizing processes improving the patient and franchisee experience and aligning field operations with our business goals and brand values. The ideal candidate brings a balance of strategic foresight and tactical execution with a passion for innovation team development and delivering exceptional results.

Key Responsibilities :

Operational Excellence and Consistency

  • Champion the consistent execution of operational standards across all clinics ensuring high-quality compliant patient care.
  • Implement and oversee clinic performance metrics (CER patient care feedback audit results) to identify trends and drive continuous improvement.
  • Support field leaders (BSCs and RDs) in achieving operational excellence through accountability and clear expectations.

Franchisee RD and Clinic Support

  • Provide coaching operational guidance and strategic support to strengthen franchisee and RD capabilities.
  • Build trust-based relationships with franchisees RDs and field leaders to foster alignment with company goals and enhance patient satisfaction.
  • Identify and execute opportunities to improve clinic performance franchisee engagement and expansion initiatives.

    • Operational and Brand Standards

  • Conduct regular field visits (approximately 3 weeks / month 3 days / week) to ensure operational excellence and brand consistency.
  • Partner cross-functionally with Marketing Compliance Chiropractic IT HR and Finance to uphold brand standards and patient experience.
  • Deliver clear written follow-up and communication to franchisees and RDs outlining successes and growth opportunities from clinic visits.

    • Financial Oversight and P&L Management

  • Drive performance by meeting or exceeding financial metrics includingpromotional targetsconversion rates andclinic revenue growthacross franchise and RD portfolios.
  • Analyze clinic trends and performance data to inform decision-making prioritize support efforts and address underperformance.
  • Guide franchisees and RDs in strategies to improve unit economics and long-term business success.

    • Culture Management & Leadership

  • Build and lead a high-performing Operations team rooted in trust collaboration and accountability.
  • Conduct regular 1 : 1s provide timely feedback and use company tools to recognize and reward contributions.
  • Support the growth and development of team members through clear career planning and Individual Development Plans (IDPs).

    • Qualifications :

  • Bachelors degree in Business Operations or a related field.
  • 810 years of multi-unit operations leadership within a franchise or retail environment.
  • Proven ability to build strong relationships with franchisees and lead large dispersed teams.
  • Deep understanding of operational KPIs compliance and P&L management.
  • Strong interpersonal communication and cross-functional collaboration skills.
  • Demonstrated ability to implement standardization drive results and manage change in a fast-paced environment.
  • Willingness to travel frequently and maintain an active presence in the field (majority of the month)

    • Compensation :

  • Salary : $140k - $160k DOE plus a short-term and a long-term incentive program
  • Medical Dental Vision
  • 401k w / company match
  • PTO Accrual

    • When not traveling this role follows a hybrid schedule and will require an in-office presence at our Scottsdale AZ headquarters at least three days per week (Tuesday-Thursday).

    What The Joint Chiropractic Offers

    At The Joint Chiropractic we understand that our greatest asset is our people and the dedication they bring to our mission. Since our founding in 1999 we have expanded to nearly 1000 clinics thanks to the hard work and commitment of our employees. We are dedicated to investing in our team by offering a variety of valuable benefits that foster a healthy and fulfilling work environment.

    Work / Life Balance

    We prioritize work-life balance through shorter meeting times hybrid schedule and a supportive atmosphere allowing you to manage your personal and professional commitments effectively.

    Comprehensive Health Benefits

    We provide robust health benefits including medical dental and vision coverage along with a 401(k) plan featuring a generous match. Our commitment to your well-being also includes a complimentary Joint membership ensuring you receive regular adjustments for optimal health.

    Engaging Company Culture

    Join us for exciting company-sponsored events like holiday parties Bring Your Kid to Work Day and fun contests. We foster a vibrant corporate environment where you can connect with colleagues and enjoy memorable experiences together.

    On-Site Amenities

    Take advantage of our beautiful on-site gym and fully stocked kitchen designed to enhance your health and wellness throughout the workday.

    Career Development and Support

    We believe in nurturing your career through continuous coaching training and collaboration. Our transparent communication culture includes regular all-hands meetings communication emails and one-on-one check-ins to ensure everyone is aligned and supported.

    Employee Recognition

    We celebrate our teams achievements through various recognition initiatives ensuring that every employee feels valued for their hard work and contributions. A highlight is the Action Hero Award which is personally selected by our CEO Sanjiv Razdan.

    Diversity Equity & Inclusion

    At The Joint Chiropractic we embrace diversity in all its forms and strive to create a

    culture where everyone feels welcome and supported. We believe in fostering an environment where every individuals voice is heard and respected. Join us at The Joint Chiropractic where your growth and well-being are our top priorities and together we can create a positive and inclusive workplace for all.

    LI-Hybrid

    Required Experience :

    Director

    Key Skills

    Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 140 - 160

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    Director Of Operation • Scottsdale, Arizona, USA