Senior AI Engineer, Conversational AI & Agentic Systems

Location : NY, NY

Reports To : Director of AI Engineering

About Blooming Health :

Blooming Health is a mission-driven, venture-backed health tech company dedicated to transforming the social care landscape. We are building an intelligent platform to help individuals seamlessly navigate and access the resources essential for their holistic well-being, empowering CBOs, health systems, and health plans to deliver more effective and equitable care. We are a passionate team leveraging technology to solve complex challenges and make a real impact.

The Opportunity :

We are seeking a talented and experienced Senior AI Engineer to play a pivotal role in developing and enhancing our conversational AI capabilities across multiple modalities (text, voice / telephony) and building intelligent agents to drive workflow automation. You will work closely with our Director of AI Engineering, product managers, and other engineering teams to bring our AI vision to life, primarily focusing on fine-tuning off-the-shelf Large Language Models (LLMs) and developing agentic systems for Blooming Health's end-users (members, CBO staff, healthcare providers).

This is a unique opportunity to apply your AI expertise to solve meaningful problems in the social and healthcare space, directly impacting people's lives.

What You'll Do :

• Conversational AI Development & Fine-Tuning (Text & Voice) :

Lead the fine-tuning, evaluation, and deployment of pre-trained LLMs (e.g., Gemini, GPT series, open-source models) to create natural, empathetic, and effective conversational experiences for various user interactions via text-based channels (chat, SMS) and voice-based telephonic systems (IVR chatbots).

Design, build, and deploy AI agents that can reason, make decisions, and take actions to automate and optimize key workflows within the Blooming Health platform (e.g., intelligent referral initiation, proactive follow-ups, task management assistance).

Collaborate closely with the Director of AI Engineering to define AI strategy, architecture, and technical roadmap for conversational AI and agentic systems.

Contribute to the development and maintenance of our MLOps infrastructure for training, deploying, monitoring, and iterating on AI models and agents in production.

Solid understanding of back-end development principles and experience building or integrating with APIs (e.g., RESTful services) to connect AI models and agents with broader application systems.

What You'll Bring :

5+ years of hands-on experience in AI / ML engineering, with a significant focus on Natural Language Processing (NLP) and conversational AI.

Strong analytical and problem-solving skills.

Experience working in the healthcare or social care domain.

Why Join Blooming Health?