Technical Support Specialist I

Position Summary

The position of Technical Support Specialist I is established to provide front line service desk support for credit union. Maintain service levels set by the department.

Minimum Qualifications (Education, Experience, Skills) :

• Associates degree or equivalent work experience.
• A+ certification or 2 additional years of relevant work experience; or 2 years of internal SDCCU member facing experience may be considered.
• 2 years of experience supporting PC systems, hardware and software, in a professional capacity.
• Enterprise level competency with Microsoft Windows, Office and Outlook.
• Basic knowledge of Networking, Desktop and / or Laptop imaging.
• Working knowledge of Active Directory.
• Professional and effective interaction, verbal and written communication skills.
• Demonstrated ability to coordinate concurrent projects and tasks, self-organize and prioritize meeting deadlines.
• Track record of applying critical thinking and effective problem-solving skills.
• Prior experience with service desk ticketing systems preferred.
• Win10, Win11, and virtual desktop familiarity preferred.
• Office 2016, 2019, O365 familiarity preferred.
• Zoom and MS Teams familiarity preferred.

Essential Duties and Responsibilities

Other Duties & Responsibilities

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Monday - Friday 8 : 30am to 5 : 30pm

Saturday (rotating) - 8 : 00am to 4 : 30pm

Full time - 40 hours