Restaurant Server

Restaurant Servers are responsible for positive Guest interactions while serving Guests in a friendly and efficient manner. Servers play an integral role in ensuring our Guests have exceptional dining experiences. At all times, servers are expected to be attentive to our Guests’ needs, making them feel welcome, comfortable, important and relaxed.

The right person will be passionate about food, beverage, and service and thoroughly enjoy creating excellent experiences for our Guests. The ideal candidate will have a friendly, outgoing disposition and previous experience working as a Server in a bustling, fast-paced restaurant setting. Server shifts maybe breakfast, lunch, or dinner; and will include weekends and holidays.

Responsibilities :

Prepare room for dining by setting and detailing tables, preparing, as necessary, condiments, candles, napkins, plates, glassware and utensils

Help patrons select food and beverages by presenting menu offering, offering beverages, suggesting courses, explaining any additions to the menu, identifying appropriate wines pairings, answering allergy / dietary restriction, and food preparation and sourcing questions

Inform Guests of basic information about offerings at the restaurant or other bar-lab venues on property or in the area

Protect establishment and patrons by adhering to all bar-lab policies and procedures, sanitation standards, safety and alcohol control policies

Stay updated on current menu choices, menu additions, available menu modifications, and any unavailable items

Transmit orders to bar and kitchen by recording patrons' choices and ringing appropriate items into POS; identifying patrons' dietary needs and special requests and any other necessary identifier

Fire courses according to kitchen and Guest needs

Ensure Guests orders make it to them in a timely manner, properly made, and with the correct accompaniments

Respond to additional Guest requests; involving a manager for unusual or difficult requests

Maintain table setting by removing courses as completed, replenishing utensils, refilling water glasses, being alert to patron spills and / or other special needs

Properly describe, open, and pour wine tableside

Correctly obtain payment by totaling charges, issuing bill, tendering payment, returning change or credit card and signature slip to Guest

Retrieving signed credit card or room charge slip prior to Guest departure and thanking them for their visit

Contribute to team effort by assisting other staff as time allows

Perform basic cleaning tasks as needed or directed by manager

Fill in for absent staff as needed

Assist with special events as needed

Adhere to grooming and appearance standards consistently

Promptly address Guest service issues and refer to management when necessary

Additional requests made by management to maintain flow of service, Guest experience, and / or restaurant cleanliness

Qualifications :

Previous serving experience required

Excellent verbal communication skills required

Positive interpersonal skills required

Must speak English fluently and be able to write in basic English

Physically able to carry 35 pounds; able to stand, bend, and move throughout shift

Works well as part of a team and on individual tasks

Works well and efficiently under pressure

Good interpersonal skills and communication with all levels of staff and management

Server top skills & proficiencies :

Dedication to Guest experience

Knowledge of Food and Beverage

Verbal and Written Communication

High Energy

Attention to Detail

Multitasking

Flexibility

Basic Math

Customer Service

Teamwork

Persistence

Energy Level

Thoroughness

Professionalism

Cleanliness – personal and spatial