Field CTO Strategic Industries

Field CTO Strategic Industries

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

We've assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we've been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the Role

The Field CTO Strategic Industries role at Cresta is a senior technical leadership position that serves as the bridge between our customers and field sales teams. It is both strategic and customer-facing, focused on aligning Cresta's technology strategy with customer needs and market trends. This role also provides critical feedback to Cresta's Engineering and Product organizations to inform roadmap and feature prioritization.

As a trusted advisor and strategic partner, the Field CTO helps customers understand, adopt, and maximize value from Cresta's technology solutions. The role blends deep technical expertise with strong communication and business acumen to drive technology adoption, influence product direction, and build long-term customer relationships.

If you enjoy leading strategic engagements, developing technology strategies for SaaS solutions, and influencing executive stakeholders, this may be a great fit. This is an individual contributor role reporting to the Chief Customer Officer, with a dotted-line relationship to Sales leadership.

Responsibilities

Customer & Field Engagement

• Act as the primary technical executive interface for strategic customers.
• Translate business challenges into technical solutions using Cresta's products and services.
• Partner with Sales, Customer Success, and Product teams to ensure technology alignment with customer needs.
• Deliver executive-level presentations, workshops, and architecture sessions to customer stakeholders.

Technology Evangelism

Product & Engineering Partnership

Strategic Leadership

Qualifications We Value

Success Metrics

Perks & Benefits

We offer a comprehensive and people-first benefits package to support you at work and in life :

Compensation at Cresta

Cresta's approach to compensation is simple : recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

Compensation for this position includes a Base salary + Bonus + Equity. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai