Emergency Services and Security Dispatcher Midland Area

At Dow we believe in putting people first and were passionate about delivering integrity respect and safety to our customers our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. Were a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If youre looking for a challenge and meaningful role youre in the right place.

Dow (NYSE : DOW) is one of the worlds leading materials science companies serving customers in high-growth markets such as packaging infrastructure mobility and consumer global breadth asset integration and scale focused innovation leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30countries and employ approximately36000 people. Dow delivered sales of approximately$43 billionin 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative customer-centric inclusive and sustainable materials science company in the world by visiting .

About you and this role :

Dow has an exciting job opportunity as an Emergency Services and Security (ES&S) Dispatcher for the Midland Area located in Midland MI.

This position shares responsibility for the implementation of the emergency services and security (ES&S) management system in order to meet business objectives and to maintain the license to operate. Provides hands-on emergency services and security activities for a specific plant. Requires broadened technical skills in analytical / scientific methods or operational processes to perform a defined array of activities. May act as an informal resource for team members with less experience.

Responsibilities :

Contributes to the development of documented equipment maintenance training and operational check requirements and amending as needed to match global / local templates. Ensures that all maintenance training and operational check requirements meet global / local templates and that all emergency preparedness tasks performed are value adding leading to all emergency systems / equipment being ready for any emergency response.

Contributes to developing operating discipline and using it to conduct emergency preparedness work and document performance.

Checks emergency preparedness task list annually to confirm tasks are value adding.

Completes the emergency preparedness tasks as per the site ES&S Preparedness Plan including Operating Discipline.

Provides feedback regarding any discrepancies to the proper step in the site ES&S Preparedness Plan.

Enacts emergency response plans.

Executes the applicable scenarios from the emergency response plan or the alternate response plan and use operating discipline to complete the response to the emergency.

Works with all security personnel in the preparation of secure asset plans and the development of operating discipline to execute secure asset tasks.

Answers all incoming emergency and non-emergency calls collects necessary information on location nature of incident and status and other pertinent information determines the priority of the call. Answers medical calls collects appropriate information on the medical emergency determines priority of the calls and which emergency response units will respond.

Operates radio to dispatch appropriate units by priority and availability. Utilizes familiarity with several radio frequencies and the ability to tone out or page the appropriate agency communicates with field units using the appropriate terminology and technology.

Your Skills :

Excellent Written and Verbal Communication : Ability to clearly articulate ideas and information across diverse audiences to ensure understanding and alignment.

Strong Interpersonal Skills : Builds positive relationships and collaborates effectively with colleagues leaders and stakeholders.

Proficiency in English : Demonstrates fluency in reading writing and speaking English to support accurate communication and documentation.

Ability to Multitask in High-Demand Environments : Manages multiple priorities simultaneously while maintaining accuracy and meeting deadlines under pressure.

Qualifications :

A minimum of a High School Diploma or GED is required.

Proficiency in Microsoft applications such as Word and Excel and have the ability to learn new systems quickly.

Prior Emergency Services field experience (police fire medical or military background) is preferred.

Prior 911 Dispatching Experience andCustomer Service Experience is preferred.

A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship / support is available for this position including for any type of U.S. permanent residency (green card) process.

Additional Notes :

This role is located in Midland MI.

Dow does not offer relocation assistance for this position. This includes reimbursement for travel expenses incurred to and from test sessions / interviews. If you apply for a position that is not within the area in which you reside you will be responsible for all costs that you incur.

Benefits What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you : your pay your health your life your future and your bring your background talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee :

• Equitable and market-competitive base pay and bonus opportunity across our global markets along with locally relevant incentives.
• Benefits and programs to support your physical mental financial and social well-being to help you get the care you you need it.
• Competitive retirement program that may include company-provided benefits savings opportunities financial planning and educational resources to help you achieve your long term financial-goals.

Employee stock purchase programs (availability varies depending on location).

Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees Savings Plan (401(k)) helping employees reach the Company match.

Transportation allowance (availability varies depending on location)

Join our team we can make a difference together.

About Dow

Dow (NYSE : DOW) is one of the worlds leading materials science companies serving customers in high-growth markets such as packaging infrastructure mobility and consumer global breadth asset integration and scale focused innovation leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30countries and employ approximately36000 people. Dow delivered sales of approximately$43 billionin 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative customer-centric inclusive and sustainable materials science company in the world by visiting .

As part of our dedication to inclusion Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value but also have a more fulfilling career. Further information regarding Dows equal opportunities is available on .

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race color religion sex including pregnancy sexual orientation or gender identity national origin age disability and genetic information including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may call us at 1-833-My Dow HR ) and select option 8.

Key Skills

Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1