Technical Support Lead

Integration of IT and OT systems to ensure seamless operation and data flow.

• Support the IT / OT infrastructure, including networks, servers, and industrial control systems.
• Ensure the security and reliability of both IT and OT systems.
• Support and Troubleshooting :

Provide technical support for IT and OT systems, resolving issues promptly to minimize downtime.

• Troubleshoot and resolve hardware and software problems related to manufacturing equipment and IT systems.
• Coordinate with vendors and service providers for maintenance and support.
• Continuous Improvement :
• Implement best practices for IT / OT integration and management.
• Drive continuous improvement initiatives to enhance system performance and efficiency.
• Stay updated with the latest technologies and trends in IT and OT
Qualifications :
• Education :

A relevant degree in Information Technology, Computer Science, Engineering, or a related field is typically required.

• Skills and Experience :

Strong knowledge of IT and OT systems, including industrial control systems, SCADA, PLCs, MES and network infrastructure.

• Proficiency in programming languages, databases, and software development concepts.
• Experience in defining MES solution architectures and develops detailed design specifications.
• Experience with cybersecurity practices and protocols for both IT and OT environments.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and leadership abilities to manage cross-functional teams.