Overnight Bilingual Response Specialist

A company is looking for an Overnight Spanish Bilingual Response Specialist. Key Responsibilities Manage incoming customer calls, including emergency situations, from Spanish and English speaking customers Work with emergency response centers to assist with dispatch during critical incidents Enroll customers in subscription packages while focusing on service retention and resolution of customer issues Required Qualifications Fluency in English and Spanish 1-2 years of customer service experience, preferably in a contact center environment High school diploma or GED Technical aptitude to navigate multiple systems simultaneously Must have a dedicated home workspace with a consistent hardwired internet connection