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Service Desk Specialist

Service Desk Specialist

Mastech DigitalOrlando, FL, United States
14 days ago
Job type
  • Full-time
Job description

The IT Service Desk Specialist is responsible for providing technical support and customer service within the service desk environment. This role includes a variety of tasks, such as managing user accounts, configuring laptops and desktop systems, supporting conference room technology, and overseeing inventory management. The specialist will provide first-level support for networking, cloud services, applications, and general IT troubleshooting as needed.

Key Responsibilities :

System Installation & Maintenance :

  • Set up and install new personal computer systems for end-users.
  • Regularly review, monitor, and perform necessary upgrades to maintain optimal performance of personal computers.

Software Management :

  • Install and maintain software applications across the organization.
  • Provide training to users on software functionality and best practices.

    • Hardware & Peripheral Support :

  • Troubleshoot and manage printers, copiers, fax machines, and other IT equipment.
  • Provide support for telephone systems, ensuring smooth operation and resolving any issues.

    • User Support :

  • Assist new employees with initial setup and orientation on IT hardware and software.
  • Resolve issues submitted through help desk tickets, ensuring timely and efficient problem resolution.

    • Asset Management :

  • Maintain an up-to-date inventory of company IT assets, including both hardware and software.

    • General IT Support :

  • Address and resolve basic networking issues, cloud service problems, and application troubleshooting.
  • Perform additional duties as assigned to support IT operations.

    • Technical Skills :

  • Comprehensive knowledge of PC hardware and software configurations.
  • Proficiency in Microsoft Windows, networking, anti-virus software, email platforms, and Microsoft Office Suite.
  • Strong ability to configure and troubleshoot printers and other peripherals in a networked environment.

    • This role requires a proactive individual with strong technical expertise and a commitment to providing excellent customer service. The IT Service Desk Specialist will play a critical role in ensuring the smooth operation of the organization's IT systems and supporting the technological needs of its users.

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    Service Desk Specialist • Orlando, FL, United States