Retail Foodservice Manager 3

Job Description

Role Overview :

Sodexo  is seeking a talented and innovative  Retail Manager 3  to join our team at  Novant Health New Hanover Regional Medical Center  located in  Wilmington, NC .   Novant Health  NHRMC is a 800 bed teaching facility with a retail outlet.   It’s hard not to love Wilmington when the city has just been declared “The Next Big Thing” by national media as one of the  best places to live in North Carolina .

The Retail Manager will collaborate closely with the Operations Manager, Executive Chef, catering Manager, frontline supervisors, and staff to ensure exceptional service quality, operational efficiency, and client satisfaction. This hands-on leadership role requires strong team engagement and client relationship management skills.

What You'll Do :

Manage day-to-day operations of hospital cafeteria and food service

Deliver high-quality food service including cafeteria retail, physician meals, and catering needs

Lead and develop a team of 25 employees, ensuring high performance and engagement

Maintain compliance with HACCP, regulatory, and Sodexo standards

Achieve company and client financial goals and targets

Build and maintain strong client and customer relationships

Collaborate effectively with multiple managers and supervisors to drive operational success

Prioritize tasks and adapt to changing demands in a fast-paced environment

What We Offer :

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include :

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring :

Proven retail leadership experience in food service operations

Strong supervisory skills with the ability to lead and motivate teams

Excellent communication skills, both professional and collaborative

Ability to manage multiple priorities and work effectively under pressure

Passionate about delivering exceptional customer service

Experience working within healthcare or acute care food service is a plus

Who We Are :

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements :

Minimum Education Requirement - Associate's Degree or equivalent experience

Minimum Management Experience - 2 years

Minimum Functional Experience – 1 year of work experience in concessions, retail sales, or store operations