Implementation Management

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is one of the leading providers of Information and Communication Technology (ICT) to service providers. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world

Job Title : Implementation Management

Location : New Albany OH 43054

Duration : 12 Months

Job Type : Temporary Assignment

Work Type : Onsite

Job Description :

This job role is responsible for the coordination, management, and execution of data center services utilizing a team of dedicated technicians when on-site activities must be performed.

This person will ensure that technicians are continuously available to respond to customer tickets and are performing to expected Service Level Agreement (SLA) levels.

They will also ensure that work is executed within OHS requirements and to the client standards.

The role is a local function residing in Columbus, Ohio.

RESPONSIBILITIES AND OUTCOMES

Customer Communication

Communicate with customer on a regular basis, establishing a relationship built on trust

Issue well-written detailed reports to customers on a regular basis as agreed Internal Interactions

Attend internal coordination and progress meetings, providing updates as needed.

Speak up with observations and suggested improvements

Integrate improvements within the on-site ways of working Leadership Behavior

Manage ticket assignments and workforce availability

Supervise 3rd parties' on-site activities

Address and resolve conflicts immediately and professionally

Perform daily visual inspections of work area to detect safety, performance and cleanliness issues Safety Focus

Adhere to OHS framework

Complete safety audits of 3PP & self-audits regularly

Prepare site specific risk assessment

Report facility failure which has potential to harm personal health and safety

Ensure appropriate PPE is made available and properly used at all times while on site

Immediately report OHS incidents and near misses in the reporting tool

Intervene to correct unsafe behavior by 3rd party worker and report to 3PP and the project manager Project Execution

Coordinate activities and ensure that all disciplines directly involved in the project are performing in line with the project goals, costs and objectives

Ensure that the agreed implementation schedules and guidelines are followed and enforced

REQUIREMENTS

Possess a degree, formal qualifications, and an extensive amount of practical hands-on data center knowledge to complete work independently receiving minimal guidance

Project management experience and proven track record managing and meeting cost, quality and timeline targets

Accountable for own contributions and for providing guidance to customers and new team members

Ability to make sound judgements based on experience to solve problems independently

Can explain detailed and / or complicated information to the customer and team in a clear, concise and calm manner

The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation

Physical requirements include work at heights on ladders, the ability to lift 50 lbs without assistance and walk long distances between campus sites.

Commitment to build knowledge of the company, processes and customers on an ongoing basis

EXPERIENCE and QUALIFICATIONS :

Minimum of 5 years of hands-on data center experience, preferably focused on transport

Minimum of 2 years of supervisory experience

PREREQUISITE REQUIRED TRAINING / CERTIFICATIONS :

Supplier is responsible for ensuring that Personnel have the necessary qualifications and certifications required to perform the Work described herein prior to beginning Work, including OSHA 10-hour and 30-hour General Industry certifications, CPR / First Aid, Ergonomics, and any refresher training required to maintain such certifications.

Supplier is responsible for tracking and will pay for forty (40) hours of training required for the Work per 12-month period including training fees, all training time, and any travel expenses and compensable travel time required to attend training.

The client will be responsible for the time attending required weekly safety shorts and any additional training that is required for the Work and approved in advance by the Resource Manager.

TekWissen Group is an equal opportunity employer supporting workforce diversity.