Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team on a contract basis. In this role, you will play a key part in delivering exceptional service and maintaining efficient processes to support our operations. The position is based in Addison, Texas.

Responsibilities :

• Provide prompt and detail-oriented assistance to customers, ensuring their inquiries and concerns are addressed effectively.
• Maintain accurate records and documentation through organized filing systems.
• Coordinate with team members and other departments to ensure seamless communication and workflow.
• Handle administrative tasks related to customer service operations, ensuring all procedures are followed correctly.
• Monitor and manage service requests, prioritizing tasks to meet deadlines.
• Foster positive relationships with customers by delivering outstanding support and resolving issues.
• Prepare reports or summaries to track customer service metrics and identify areas for improvement.
• Uphold company policies and standards while interacting with clients and colleagues.
• Adapt to changes in processes or systems to ensure continuous improvement and efficiency.
• Previous experience in a customer service role, demonstrating strong communication skills.
• Proficiency in maintaining and organizing filing systems.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Strong attention to detail and accuracy in handling records and documentation.
• Familiarity with basic computer applications and office software.
• Proven ability to work collaboratively within a team setting.
• Commitment to maintaining confidentiality and professionalism in all interactions.