Call Center Agent

Job Description

Job Description

We are seeking a dedicated and articulate Call Center Agent to join our growing team in Kansas City. As a Call Center Agent, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing support through clear and effective communication.

Responsibilities

Answer inbound calls and respond to customer inquiries in a professional manner

Provide accurate information and solutions based on company policies and services

Record and update customer information in the system with attention to detail

Handle customer complaints or concerns efficiently and empathetically

Collaborate with team members and supervisors to improve customer service processes

Follow up with customers when necessary to ensure resolution and satisfaction

Qualifications

Qualifications

High school diploma or equivalent; additional education is a plus

Proven experience in a call center or customer service role preferred

Excellent verbal and written communication skills

Strong problem-solving abilities and attention to detail

Ability to multitask and remain calm under pressure

Proficiency in using computers and customer management software

Additional Information

Benefits

Competitive salary : $48,000 - $52,000 per year

Opportunities for professional growth and internal advancement

Ongoing training and skill development programs

Supportive team environment

Full-time position with consistent hours and job stability