Welcome Center Specialist II - US Remote

Anywhere Real Estate

Major Duties and Responsibilities : Welcomes customer serving as their initial point of contact, verifies personal information, and provides introductory documentation to initiate access to the relocation process. Conduct preliminary real estate needs assessment. Sell Cartus revenue-generating products and services, including departure and destination broker referrals, mortgage, title and insurance services, CartusConnect. Obtain consent to refer customer to Anywhere Real Estate affiliated companies. Ensure product referral placement is in compliance with client policy. Manage a dynamic caseload of placed referrals ensuring customer satisfaction with assigned real estate agent. Serve as a resource for the Cartus consultant and customer for agent / brokerage issues.

Critical Dimensions : Excellent verbal and written communication skills a must. Strong computer proficiency a must. Ability to navigate multiple systems with ease a must. Multi-tasking a must. Instant rapport building skills required. Interpersonal / influencing skills. Ability to overcome objections. Ability to prioritize workload. Attention to detail. Strong data integrity. Strong planning and organizing skills. Must be internally motivated and a self-starter. Teamwork.

Qualifications / Selection Criteria : College degree preferred. 1-2 years of business experience. Previous sales or real estate experience a plus.

Anywhere is a global franchisor of some of the most recognized brands in the real estate industry. Our Franchise Group delivers value to agents and brokers through powerful marketing, sales support systems, training, mentorship, and tools & technology that help to fuel their success in a competitive real estate environment. Anywhere Real Estate Inc. is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Coldwell Banker Commercial, Corcoran, ERA, and Sotheby's International Realty we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone's next move your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report. We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including : Great Place to Work, Forbes World's Best Employers, Newsweek World's Most Trustworthy Companies, Ethisphere World's Most Ethical Companies EEO Statement : EOE including disability / veteran.