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Desktop Support Technician

Desktop Support Technician

Cynet SystemsCary, NC
25 days ago
Job type
  • Full-time
Job description

Job Description :

  • Welcome and greet customers into the Tech Lounge and be ready to provide best in class customer service experience and support.
  • Candidate will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
  • Work with Tech Lounge team to ensure scheduling and calendar is at a steady run xx.
  • Provide customers with training and advice on DB related technologies and updates during service visit.
  • Diagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech Lounge.
  • Educate and share with customers on new technology and processes to enhance technology adoption.
  • Provide customers with training and advice on our Client related technologies and updates during service visits.
  • Utilise Service Now to record and track all incident related to service calls and appointments.

Skills and Experience :

  • Strong people skills and a knack for problem solving.
  • Excellent communication skills, both written and spoken.
  • Excellent time management skills and can make decisions quickly.
  • Previous experience supporting Investment Banking / financial environment is an advantage.
  • Knowledge of financial applications and MS Office suite of products.
  • Experience in customer service / support, client services, production support or technical support role working knowledge of Microsoft products such as O365, Teams, Windows OS 10 / 11.
  • Working knowledge of Windows OS 10 / 11, Apple Mac, and Mobile device (Apple, Android).
  • Strong technical skills related to desktop, mobile, End User compute environment.
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    Desktop Support Technician • Cary, NC