Senior Product Manager, Identity and User Management

Senior Product Manager

Ready to be a Titan? We solve real world problems in the specialty trade services and construction industry and we are seeking an experienced and visionary product leader to lead growth efforts expanding our addressable market. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product managers, designers, data analysts, technical project managers, developers, quality assurance engineers, technical writers, and product marketers works closely with our internal stakeholders, strategic business partners, hundreds of thousands of users, and broader community to help make the lives of hard working women and men in the trades easier through technology. We embrace agile development and design thinking to rapidly ship solutions with real impact and high value. We measure our success based on our customers' success and our ability to meaningfully improve their lives.

We are expanding our Identity and User Management (IUM) squad and seeking a Senior Product Manager to help lead the development of secure, scalable, and user friendly identity capabilities across ServiceTitan's ecosystem. You'll be responsible for helping to shape the vision, strategy, and execution of IAM solutions that balance strong security, compliance requirements, and seamless user experience.

You'll play a pivotal role in defining and delivering the identity layer that underpins our platform's security and user experience. Your work will directly contribute to safeguarding our ecosystem, enabling seamless access, and earning of customers and partners.

What you'll do :

• Create, articulate, evangelize, champion, and execute the vision for Identity and User Management.
• Own the product roadmap for strategic IAM-focused initiatives, from concept to launch, ensuring solutions meet both security and usability needs.
• Define product requirements for core identity capabilities, including authentication, authorization, access governance, and identity lifecycle management.
• Drive the product development lifecycle from market research through discovery, design, validation, requirements, grooming, planning, development, delivery, and go-to-market.
• Collaborate closely with engineering, security, and the UX to design and deliver scalable, high-quality solutions.
• Partner with cross-functional squads to ensure IAM systems integrate seamlessly across the platform and align with business goals.
• Enable pre-sale and post-sale stakeholders to understand market needs, use cases, and recommended best practices.
• Establish and achieve key performance indicators (KPIs) for revenue, retention, usability, adoption, engagement, and satisfaction to meet goals. Communicate and mitigate risks effectively to ensure successful objective attainment.
• Own customer and prospect escalations to ensure proper resolution while managing impact to roadmap commitments.
• Nurture strategic partnership relationships, resulting in creation and adoption of new integrations.

What you'll bring :

Be Human With Us :

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer :

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $136,600 USD - $182,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity, and a holistic suite of benefits.