Job Title : Account Supervisor
Job Location : Austin-USA-78719
Work Location Type : On-Site
Salary Range : $55,023.54 - 68,779.42
About us
LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Position Overview
The Account Supervisor serves as a key liaison between the kitchen / Customer Service Center (CSC) and airline partners, ensuring seamless communication and coordination across departments. This role is responsible for addressing performance-related issues, responding to customer requests, and facilitating collaboration among internal teams.
A critical aspect of the position includes leading and organizing menu presentations, ensuring they meet client expectations and operational standards. The Account Supervisor plays a vital role in maintaining service excellence, driving customer satisfaction, and supporting the overall success of airline partnerships
- Work location : onsite @ our Sky Chefs facility @ Austin-Bergstrom International Airport
Compensation & Benefits
Competitive Base Salary + Annual Incentive PlanMedical, Dental, Vision – starts Day 1401(k) with Company MatchPaid Time Off, Sick Leave & HolidaysTuition Reimbursement – support for professional developmentFree Parking & Daily MealsMain Accountabilities
Account Management
Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the CSC, the airline and the Key Account ManagerEnsure accurate billing and provisioning to the airlineMaintain daily par levels and inventory control in accordance with customer standardsEnsure equipment inventory is taken in a timely and accurate mannerEnsure the on time departure of all flights using catering guidelinesSupport the respective departments regarding all airline cycle changesMonitor and ensure compliance with customer specifications and equipment, policies and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality ManagerMaintain customer specifications and monitor changesEnsure that the airlines measurement system is taken into account in each departmentCoordinate and participate in all CSC evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely mannerMonitor and ensure CSC compliance with the airlines safety expectationsDevelop, document and maintain flight attendant comment and delay databaseSupport the Executive chef in menu presentations as needed. Assist in Chef tablesTrack quality scoresEnsure par levels of customer inventory and customer specific goodsParticipate in special customer projectsLeadership
Ensure that the area of responsibility is properly organized, staffed and directedGuide, motivate and develop the subordinate employees within the Human Resources PolicyParticipates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the teamMake the company's values and management principles live in the department(s)Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviationsParticipate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee SafetyKnowledge, Skills and Experience
Bachelor’s degree in Business Administration, Human Resources, or a related field; equivalent professional experience may be considered in lieu of a degree.2+ years of experience in a account management or business operationsStrong presentation, communication, training, and interpersonal skills.Proven ability to understand and meet customer expectations.Demonstrated knowledge of product and labor cost drivers, with a track record of analyzing and managing cost variancesProficient in Microsoft Office Suite and other Windows-based applications.LSG Sky Chefs is an EEO and Affirmative Action Employer of Women / Minorities / Veterans / Individuals with Disabilities.
