General Manager

General Manager – Associa

Associa is building the future of community for nearly five million residents worldwide. With over 225 branch offices across North America, 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought a positive impact and meaningful value to communities.

Job Description

The General Manager is an onsite role overseeing all office, administrative, and maintenance projects to include capital improvements. The General Manager is the liaison among homeowners, members of the Board of Directors, Committee Members, association management staff, and maintenance vendors and contractors.

Daily responsibilities

Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance, and association projects.

Walk and inspect the community to ensure it is well maintained and the Code, Compliance, Rules & Regulations are followed.

Issue violation notices to homeowners and follow up to ensure corrections were made.

Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.

Research and respond to inquiries in person, by phone, and email.

Data‑enter and update information in the database; record and track documents and information.

Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.

Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and manage capital projects.

Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.

Prepare board packages. Coordinate and schedule monthly and annual board meetings.

Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.

Assist homeowners in completing architectural review forms and follow up with homeowners on the Board’s decision.

Other projects as assigned.

Requirements

2+ years of community association experience.

Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with homeowner requests.

Active designations or willingness to obtain and maintain CMCA, AMS, or PCAM, company paid.

Customer service driven and team‑oriented.

Takes ownership and initiative; proactive communication skills and forthcoming with ideas and solutions to improve processes and reduce expenses.

Financial acumen, ability to read and interpret financials, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis.

Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.

Excellent written and spoken communication skills and conflict‑resolution techniques.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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