Associate Network Operations Technician (Network Field Services)

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Reporting to the Director, Network Field Services, the Associate Network Operations Technician will work closely with customers, peer technical groups, and other support organizations / groups in order to maintain a central local area network for over 30,000 users as well as multiple off-site locations throughout the New York City Metropolitan Area.

The hours for this role are Monday through Friday, 8 : 00 a.m. to 4 : 00 p.m.

Responsibilities

• Assembles, configures, and deploys Cisco switches / routers and associated hardware using Cisco IOS.
• Reviews, analyzes, responds to, and implements work orders from the Network Engineering group for network configurations.
• Patching of fiber for switch uplinks to campus backbone, utilizing multi-mode 62.5 / 50 micron and single-mode fiber.
• Wireless access point provisioning.
• Knowledge of technology for specific applications, including IPTV, AVB (audio-video bridging), 802.11ac (next-generation WiFi technology), and Apple AirPlay.
• Knowledge of wireless access points that utilize PoE and midspan DC injectors.
• Ability to survey locations for wireless coverage and installation.
• Troubleshooting 10 / 100 / 1000 BaseT Ethernet connections with diagnostic devices.
• Assists with documentation of basic / moderately complex hardware and services requirements.
• Completes infrastructure deployment, maintenance, and lifecycle upgrades.
• Monitors automated reports and responds to alerts for multiple hardware and software issues.
• Provides installation and maintenance for Rolm telephone system, VoIP telephone system, Campus Ethernet network, and Campus Wireless network.
• Hands-on deployment of Liebert Uninterruptible Power Supplies and set-up of remote monitoring for these devices.
• Supports the EMOT (Emergency Management Team) relating to equipment setup and testing.
• As part of the University's Essential Personnel, provides onsite support during emergencies (inclement weather, blackouts, power outages, State of Emergency, etc.)
• Documentation of hardware locations / access using Visio, PDF files, etc., and updating our internal wiki.
• Acts as a technical resource in assisting users with equipment and data; supports help desk in the exchange of information and advice; implements solutions or notifies outside vendors as required.
• Completes assigned tasks on time, in budget, and to expected standards.
• Participates in a periodic weekly 24 / 7 on-call rotation that may require working nights and weekends.
• Interfaces with senior faculty and staff.
• All other duties as assigned.

Minimum Qualifications

• Bachelor's degree and / or its equivalent required.
• Minimum of 2-4 years' related experience.
• Knowledge of applications, including Visio, Cisco IOS, Microsoft Office, and Adobe Acrobat.
• Technician should be familiar with the following : HSRP, Spanning Tree, VLAN configuration changes, SNMP monitoring, Radius authentication concepts, Network technology components, Network protocols like TCP / IP, UDP, and subnetting, Structured cabling systems, Fiber optic networks, DHCP, Network Switch Configuration & Troubleshooting via console & Remote Access.
• Understanding of cabling infrastructure and differences between CAT 3, CAT 5 / 5e, and CAT 6 cabling.
• Flexibility to participate in a periodic weekly 24 / 7 on-call rotation that may require working nights and weekends.
• Works well in a team environment.
• Possess excellent customer service skills and a strong work ethic.
• Prioritizes and manages multiple tasks with minimal supervision.
• Ability to handle moderate to heavy network supplies.
• Be flexible in shifting priorities in a dynamic environment.

Preferred Qualifications

• CCNA Certification or equivalent experience preferred.
• Aruba wireless solutions.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.