Technical Support - Wireless

Job Description

Job Description

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.

MetTel is looking for a Technical Support - Wireless to join our growing team!

ROLE AND RESPONSIBILITIES :

The Technical Support engineer is responsible for the support and remedy of new device certification, ongoing device testing processes, client set up or vendor issues and supporting documentation. Wireless devices with a specific concentration on cellular device certification is required for this role.

• Remedy client and vendor issues
• Troubleshooting device carrier network issues
• Certify devices across the component lifecycle (SIM, profile, device, firmware, carrier matrix)
• Tier 1 Support of sales engineering with design, solution implementation and documentation
• Ability to conduct technical research and learn new technologies or features

DESIRED QUALIFICATIONS :

Additional desirable requirements and qualifications :

MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

To learn more about our company visit us at www.mettel.net