Account Manager

Account Manager

The Account Manager will serve as the primary point of contact for assigned B2B clients, overseeing the full client life cyclefrom onboarding and implementation to ongoing relationship management and growth. This role ensures customer satisfaction, retention, and alignment with business objectives while collaborating cross-functionally with operations, quality, R&D, and logistics teams. The Account Manager will also support project management initiatives related to new product introductions, process improvements, and strategic customer initiatives.

Manage and nurture relationships with assigned B2B clients, acting as the primary liaison between the customer and internal departments.

Oversee all aspects of the client life cycle, including onboarding, implementation, order management, and ongoing account support.

Develop a deep understanding of customer needs, business goals, and product requirements to ensure alignment and long-term partnership success.

Coordinate with internal teams (production, quality assurance, R&D, logistics, and finance) to ensure accurate and timely delivery of products and services.

Lead and track customer projects, including new product development, packaging changes, and process improvement initiatives.

Monitor account performance metrics, identify opportunities for growth, and assist the Director of Business Development with strategic planning.

Prepare and deliver presentations, business reviews, and performance reports for key accounts.

Resolve customer inquiries, issues, and complaints in a timely and professional manner.

Maintain accurate records of account activity, communications, and project progress within CRM and project management systems.

Support forecasting, demand planning, and pricing discussions as needed.

Qualifications

Bachelor's degree in Business Administration / Management, Marketing, Finance, or a related field preferred.

35 years of account management or customer success experience, preferably in the food manufacturing, ingredient, or CPG industry.

Experience managing B2B client relationships and coordinating cross-functional teams.

Strong communication, negotiation, and relationship-building skills.

Exceptional organizational and multitasking abilities with attention to detail.

Proven ability to manage multiple projects and deadlines simultaneously.

Analytical thinker with a proactive, solution-oriented mindset.

Proficiency in Microsoft Office Suite and CRM platforms (e.g., Salesforce, HubSpot)

Office and / or hybrid environment.

Occasional travel to customer sites, trade shows, or company facilities may be required.