Resident Relations Representative - Jernigan Gardens

Job Description

Job Description

Position Overview

Millennia Housing Management is seeking an experienced Resident Relations Representative. We are looking for someone that has office experience, preferably in affordable housing. The Resident Relations Representative serves as the first point of contact for all resident interactions on site. Assists with all inquiries, including move-in process, resident requests, customer follow-up, renewal process, move-out process, and resident transfers. The Resident Relations Representative must have the ability to process rent collections, utility checks, and invoices. Along with creating marketing, communication materials, outreach to the community, process applications, professionally answering a multi-line phone system, multi-task in a highly fast-paced environment, and the ability to form professional customer service relationships with the staff and vendors, residents, and potential residents.

This person must be a self-starter who can work with minimal supervision

Essential Functions and Responsibilities

General

• Responsible for filling occupancy
• Promotes positive, proactive customer interactions to make their Millennia Housing Management experience of the highest quality.
• Solves simple to complex resident relations issues promptly.
• Assists residents with the move-in and move-out process as needed.
• Performs resident retention calls according to guidelines currently in place.
• Ensures that all relevant information regarding resident concerns and requests are accurately recorded in OneSite.
• Provides input regarding how to improve and provide more efficient resident relations continually.
• Facilitates the resident retention process, which includes renewal paperwork.
• Assists with achieving financial goals through closing on renewals and transfers, participating in leasing goals, and communicating the value of our communities.
• Process resident applications, lease documents, and related paperwork as needed.
• Performs community inspections to ensure aesthetics are maintained to company expectations.
• Follow up with unresolved resident concerns in surveys or reviews as needed.
• Participates in performance leasing consultant responsibilities as needed (leasing, tours, etc.)
• Must be knowledgeable of all phases of leasing and resident retention.
• Maintains awareness of local market conditions and trends. Contributes ideas to management for the marketing community and for improving resident satisfaction.
• Maintains marketing and outreach program.
• Answers and handles incoming phone calls from prospective new residents, current residents, vendors / supplies, etc.
• Greets prospective residents, shows community, and performs leasing duties as needed.
• Physically inspects property when on grounds, picks up litter, and reports service needs to maintenance and / or grounds staff. Will also inspect move-outs and vacant homes when requested.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

Work Conditions & Physical Demands

Values We Seek

Expected Hours of Work & Travel

EOE / Disabled / Veterans Statement

We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.

Background Check Process

Employment with Millennia Housing Management, Ltd. is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.

Acknowledgment :

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change at any time with or without notice.

About The Millennia Companies

Founder and Chief Executive Officer Frank T. Sinito entered the real estate business in 1985 with the purchase of a 14-unit multi-family development in Northeast Ohio, handling all aspects of property management and developing a passion for providing exemplary and caring service to residents. From this start, Sinito went on to acquire additional apartment developments, and, in 1995, he founded The Millennia Companies® (Millennia), a high-performance business enterprise that has grown to operate in a diverse set of sectors; opportunities exist in multi-family real estate development, property management, commercial real estate, hospitality and more. We invite you to thrive in your career here as we serve thousands of residents, clients, and customers throughout our dynamic group of companies.

You can make a difference at Millennia. Do you value respect, service, performance, and collaboration? These values drive our culture and success, and we recruit employees who embody them. When you join our team, you will be part of an environment that fosters growth and enables excellence. You will also meet passionate employees who work together to advance our mission and create a culture of excellence recognized by industry associations. In 2020, Millennia ranked #1 on the Affordable Housing Finance (AHF) list of Top 10 Companies Completing Substantial Rehabilitation, #4 on the AHF list of Top 50 Affordable Housing Owners, and #18 on the Multi-Housing News list of Top Developers.