Client Relations Analyst

At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.

Broadridge is Growing. We are seeking a Client Relations Analyst to join a stellar this role you are the first point of contact to a wide array of Broadridge addition we are the 24 / 7 / 365 support for Broadridges Client Relations teams (Account Management) across the country. When issues arise a Client Ops Rep will evaluate the situation review escalation procedures and communicate directly to Account Management and / or the client

Work Mode :

Hybrid Position This role includes working onsite at the EDH office two days per week. During the initial two-week training period attendance will be required onsite five days per week Monday through Friday. After training the regular schedule may shift to either Sunday through Thursday or Tuesday through Saturday or may stay Monday through Friday.

Job Responsibilities :

• You will research and analyze each situation to ensure clear instructions are presented.
• Documented daily tasks to perform as well as unknown daily issues that arise which will be addressed within client Service Level Agreements (SLAs).
• Handle issues from beginning to end until a resolution has been reached.
• You will apply your knowledge of the organizations policies procedures platforms products and services to assess moderately complex problems / concerns in order to achieve a resolution.
• Client Ops Reps also assist in 24 / 7 coverage of other Broadridge departments that do not have night / weekend / holiday coverage.
• May perform other duties / responsibilities as needed or assigned.

Preferred Qualifications :

Hourly range $20-25 / hr

Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.

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We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.

Use of AI in Hiring

As part of the recruiting process Broadridge may use technology including artificial intelligence (AI)-based tools to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers and all employment decisions include human review to ensure fairness accuracy and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify misrepresent or disguise information in an application resume assessment or interview will result in disqualification from consideration.

US applicants : Click hereto view the EEOC Know Your Rights poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.

If you need assistance or would like to request reasonable accommodations during the application and / or hiring process please contact us at or by sending an email to .

Required Experience :

IC

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 20 - 25