Managing Director, Digital

We are Fresh. Together lets build the future. With partners and clients, we practice strategy, design, development, and engineering to harness the power of technology and create whats next.

Our cross-disciplinary approach blends human ingenuity and technology, empowering us to meet uncertainty with confidence. What got us to today wont get us to tomorrow, so we test our assumptions and always strive for growth. From the products we build to the partners we collaborate with, we believe people make the difference.

And we do so as a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive.

Why join Fresh?

Fresh Consulting is a fast-paced, design-led, software development and hardware engineering company, offering end-to-end services to help companies innovate. We bring together amazing UX Designers, sophisticated developers, digital strategists, and top-notch engineers to help companies create fresh experiences that connect humans, systems, and machines. Weve been growing fast and need someone to help us continue to manage the delivery of high-quality work in a fast-paced environment. See more at ;

Managing Director

The Managing Director is responsible for the overall financial health of their Studio through management of the Profit & Loss (P&L). They are responsible for the growth strategy and GTM of their Studio, partnering with sales and overseeing the practice directors to drive revenue for the business. They ensure excellence in delivery and client satisfaction through oversight of practice directors and the broader team, driving repeat business. They ensure profitability targets are met, by managing expenses, prioritizing investments, sharing resources across Studios, and making responsible hiring decisions. They collaborate with the P / X and Operations teams to support employee growth, and process improvements to enhance the employee experience.

Your responsibilities will include, but are not limited to :

• Develop and evolve the go-to-market strategy for their Studio to expand services and grow the business
• Develop performance goals across sales and delivery for their Studios, in alignment with company goals
• Determine strategies to maintain and expand existing client partnerships, and generate new account growth, in partnership with sales and account leadership
• In partnership with sales, identify sales plans in alignment with revenue goals, addressing gaps with the CRO, and pivot plans through regular monitoring of sales progress to plan
• In partnership with sales, generate new business leads and opportunities through your network
• Oversee sales and delivery, and sometimes lead the preparation of estimates and proposals, providing strategic guidance, pricing and positioning strategies
• Review contracts to ensure scope is clearly defined and terms are defined to protect Fresh
• Monitor revenue through weekly forecasting, and ensure forecasting commits are accurate
• Monitor industry trends and market conditions to identify opportunities and risks.
• Manage the budget and ensure financial health of the P&L to meet or exceed revenue and profitability targets
• Manage the weekly, monthly and quarterly rhythm of the business meetings for their Studio to monitor progress and ensure collaboration across sales and delivery
• Analyze and monitor the business for risks and issues, and identify solutions for mitigations and resolutions, collaborating with their manager and the broader executive team to seek strategic input and guidance
• Build long-term, trusting relationships with client stakeholders that foster repeat business
• Oversee resource management for their Studio, ensuring resources are shared across teams when applicable, and responsible hiring decisions are made in collaboration with practice leadership
• Partner with delivery leadership to ensure the appropriate oversight of delivery to enhance quality of work and outcomes that meet client expectations
• Foster team cohesion through transparency in communication, and connection and collaboration through surveys, 1 : 1s, all-hands, and working sessions
• Attract and retain highly skilled individuals for key roles on the team, in partnership with practice leadership and the recruiting team
• Partner with the VP of Operations on overall operational needs for Studios and the company, including process improvements, tooling, training and progress monitoring, across sales and delivery
• Partner with the P / X team on internal company initiatives, provide feedback from the team on how to improve company culture and processes, and support internal training efforts
• Partner with the IT team on internal infrastructure, hardware, and software needs, and support internal training and compliance efforts

Desired Experience :

Qualifications :

For a Washington-State-based role, the base salary hiring range for this position is $180,000 to $220,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.