Service Manager

The focus of this role is making connections with people, motivating and inspiring them to achieve results. Poise and an engaging, empathetic communication style based on natural warmth and enthusiasm is the key to achieving the goals of this role. The work involves driving toward results by enrolling the commitment and buy-in of others. While the role requires strong initiative and self-direction, results are only achieved with and through people. A sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive communication and decision-making processes.

The role requires a high focus on details of service, hospitality, commuinication and organization.  Suraya's environment is fast paced and results oriented. While there is urgency to goal achievement, responsibility for the achievement of results needs to be shared and effectively delegated when necessary.

A self-confident, extroverted style that can enliven, engage and positively impact individuals and groups is essential. The role has a variety of tasks and is dynamic and changing. Because goals and desired results can quickly change, the role requires regularly meeting and pro-actively establishing relationships with hourly staff members within departments. In general, the core of this position requires a motivated and motivating team builder and organization developer.

JOB CHARACTERISTICS

• Variety of activities multiple projects occurring simultaneously; multi-tasking; sense of urgency for goal achievement; fast-paced environment
• People / relationships focus; team building; inspire, motivate others, and engage their commitment
• Involve others in decision-making process; cooperative, collaborative decision-making
• Warm, enthusiastic, empathetic and a stimulating communicator
• Leadership based on ability to motivate others
• Strong commitment to details and results