Customer Service Representative - Apply TODAY, Work TOMORROW!

Launch Your Career with Prime Time Solutions as a Customer Service Representative - Apply TODAY, Work TOMORROW! !

We’re hiring at Prime Time Solutions, a business development and marketing firm that specializes in brand outreach and customer engagement. As a Customer Service Representative - Apply TODAY, Work TOMORROW! in Worcester, you’ll represent Verizon FiOS, helping customers discover reliable home connectivity options. If you’re friendly, driven, and ready to launch a fun and fast-moving career, this role is built for you.

As a Customer Service Representative - Apply TODAY, Work TOMORROW!, you’ll be the go-to expert for customers exploring Verizon FiOS internet, TV, and phone services. The Customer Service Representative - Apply TODAY, Work TOMORROW! guides people through their options, answers questions like a pro, and helps them make smart, confident choices about staying connected.

Key Responsibilities of the Customer Service Representative - Apply TODAY, Work TOMORROW!

• Represent Verizon FiOS with professionalism and energy while engaging residential customers across designated outreach channels.
• Help customers find the perfect internet, TV, and phone bundle — no guesswork, just great listening and smart recommendations.
• Guide new customers through the onboarding process, making their switch to Verizon FiOS smooth, simple, and maybe even enjoyable.
• Meet and exceed daily, weekly, and monthly goals — because high-fives and performance bonuses are more fun when earned.
• Keep accurate records of customer interactions and sales activity (yes, organized spreadsheets count more than sticky notes).
• Collaborate with the Prime Time Solutions team to keep the campaign sharp, customer-focused, and always moving forward.