Strategic Accounts Support Specialist

A company is looking for a Strategic Accounts Software Support Specialist.

Key Responsibilities :

Serve as the primary point of contact for strategic customers and manage account relationships

Handle and resolve a queue of strategic account support tickets and customer inquiries

Collaborate with cross-functional teams to ensure exceptional customer service and satisfaction

Qualifications :

1-2 years in customer service, account management, or software support

Availability to work Monday - Friday from 9a - 6p EST

Experience in the recreation / hospitality / tourism industry is preferred

Experience with Software as a Service (SaaS) is a plus

Proficient in Google Business Suite and Microsoft Office, particularly MS Excel