Territory Manager
We are seeking a dynamic and results-driven Territory Manager to lead and inspire a team of 3-5 Retail Store Managers in driving sales, operational excellence, and an exceptional customer experience. This leadership role is responsible for executing company strategies, coaching high-performing teams, and ensuring stores operate at peak efficiency while maintaining compliance with T-Mobile and Verge Mobile standards.
If you thrive in a fast-paced, customer-focused environment and have a passion for leadership, team development, and strategic execution, this is your opportunity to make an impact!
Responsibilities :
Leadership & Team Development
- Recruit, develop, and retain top talent across multiple retail locations, fostering a high-performance culture.
- Coach and mentor Retail Store Managers on hiring, training, and team development to ensure exceptional customer experiences.
- Conduct weekly leadership meetings with Retail Store Managers to review performance, discuss business strategies, and plan for upcoming promotions and events.
- Maintain a culture of accountability by tracking key performance metrics, including sales, operational compliance, team engagement, and customer satisfaction.
- Identify performance gaps and implement improvement strategies with urgency, escalating critical issues when necessary.
Sales & Business Performance
Ensure that individual and team sales goals are consistently met or exceeded.Provide on-the-floor coaching during retail hours, including evenings and weekends, to drive consultative sales and enhance the customer experience.Analyze store profitability and identify opportunities for growth across the territory.Strategically implement T-Mobile promotions and initiatives to maximize revenue and meet and exceed sales targets.Operational Excellence & Compliance
Ensure all stores maintain compliance with T-Mobile and Verge Mobile operational and audit standards.Monitor and enforce adherence to operational procedures, identifying areas for improvement and implementing corrective actions.Maintain a rolling list of improvement areas, proactively addressing challenges to optimize store efficiency.Additional Responsibilities
Perform other duties as assigned to support overall business objectives.What We're Looking For :
Core Competencies for Success
Strategic Leadership : Ability to guide and develop Retail Store Managers to drive business results.Sales & Business Acumen : Strong understanding of wireless retail sales, customer experience, and revenue-driving strategies.Coaching & Development : Passion for building high-performing teams through effective mentorship and motivation.Operational Excellence : Ability to ensure compliance with company policies and procedures while driving efficiency.Problem-Solving : Quick to identify challenges and implement solutions with urgency.Adaptability : Ability to thrive in a fast-paced, ever-evolving wireless retail environment.Customer Focus : Dedicated to providing an outstanding customer experience at every touchpoint.Work Environment & Physical Requirements :
Physical Demands : This role requires frequent standing, sitting, talking, listening, and typing. Occasionally, the position may involve climbing, stooping, kneeling, reaching, pushing, pulling, and lifting up to 10 pounds.Work Environment : Noise levels are typically minimal to moderate, with no substantial exposure to adverse environmental conditions.Qualifications :
Required Education & Experience High school diploma and 3 years of wireless retail leadership experience Excellent verbal and written communication skills Proficiency in Microsoft Office Suite Strong track record of overall sales and operational performance Able to work a variation of shifts, able to work any of the seven days of the week (may include evenings, weekends, and holidays)Legally authorized to work in the USAMin USD $70,304.00 / Annually