Talent.com
IT Service Technician
IT Service TechnicianDynamic Computing • Seattle, WA, United States
IT Service Technician

IT Service Technician

Dynamic Computing • Seattle, WA, United States
17 days ago
Job type
  • Full-time
Job description

Dynamic Computing is looking for an IT Service Technician!

Dynamic Computing is a leading IT Service Provider to small companies located in the Puget Sound region and beyond. We provide Managed IT Services, IT Support & Consulting, and integrate cloud and mobile technologies for companies who have complex IT needs but are too small to warrant having a dedicated IT department.

We're looking forward to adding a great new member to our team. Thanks in advance for your consideration.

Remote First : Dynamic Computing has adopted a remote first approach. We believe this to be a strategic advantage and continue to innovate on new ways technology can improve how we do business and help our clients. The IT service technician position will be primarily "remote" and could allow for an employee to work from outside the "Greater Seattle Area". Travel to Seattle or other locations for up to a week at a time may be required up to 4 times per year. Additional emergency travel may be required to any client location that falls within 90 miles of residence. Eligible IT Service Technicians may also be required to participate in an "in office" rotation.

What kind of person are we looking for?

  • Cutting Edge - As an IT service provider, we're focused on delivering the latest and greatest to our clients, while keeping their business objectives in the front of our minds. That means that we need you to know about new technologies, tools and trends to keep our team and clients current.
  • Thirsty for Knowledge - Our clients have questions, and it's important that you give them great answers! We want you to be the Wikipedia of all things business and IT (complete with excellent peer review abilities to help your teammates).
  • An Accomplished Juggler - You'll be juggling tickets, internal IT specialties and projects, while simultaneously avoiding nerf darts each day. We're looking for your best Matrix-like Keanu Reeves impression while you're knocking out service tickets faster than we can send new ones your way.
  • Calm, Cool, and Collected - You're likely to get thrown a few curve balls as a Service Technician. We need you to be able to take a deep breath, wait for the right moment, and knock them out of the park.
  • An Excellent Communicator - Our clients see our Service Technicians as an extension of their own team, and we need you to be able to talk to them on their terms, and have them not only understand you, but hopefully hang on your every word (and follow your lead).

So, what will I be doing every day?

  • Supporting Client IT Environments - You'll be fixing and training and troubleshooting and helping with all the IT needs our clients have, both remotely and onsite. The majority of these will be handled remotely, sometimes you'll have to hit the road and see our clients in person. We'll provide you with a vehicle to use and all of the necessary tools.
  • Customer / Client Service - This position is highly interactive with our clients and requires a great and friendly attitude. You'll be responsible for dealing with all different types of people and businesses with varying knowledge levels and decision-making abilities regarding technology.
  • Client Environment Expertise - Our clients will expect you know everything about everything with a power plug or RJ45 jack on it. We understand this is clearly impossible. But what you don't know, we're going to help you learn! You'll use our internal knowledge base and leverage your teammates to learn how to deal with unfamiliar setups and problems and develop the expertise our clients are looking for.
  • Identifying Big Picture Issues - The reason we're in business is to keep our client's IT systems optimized and supported, and to prevent their systems from blowing up. Your job will be to figure out how to not only handle the client's request and keep them happy, but to make sure that problem you're dealing with never, ever comes back. And better yet, to solve every other problem you find too (in a reasonable amount of time, of course).
  • Documentation - We all know that our own internal filing systems make sense. To us. But unfortunately, they make no sense to anyone else. Which is why we have a wonderful, amazing, peer-reviewed and internally created knowledge base! It's your job to create, edit, add, subtract, replace, and improve it every single day. That way when the next guy or gal has the same issue, they've got your best and brightest ideas on how to fix it all teed up and ready to go.
  • Continuing Education - We plan on making you learn. About a lot of stuff. All the time. Even when you don't want to. And you're going to have to get certified on it. And we'll pay you for doing it. It's a wonderful thing for someone who's looking to grow, and we won't settle for anything less than your best and brightest.
  • What are the requirements for this position?

    Here is a list of our "must-haves" in a Service Technician :

  • Capable - Our hiring process is focused on your abilities, not your experience. If you think you'd be great at this job, please apply. The worst we can say is no.
  • Knowledgeable - If you do apply, you'll get the great pleasure of passing about 15 different tests before you're granted an interview. Well not really 15, more like 3, but it might feel like 15 by the time you're done. Make sure you brush up on your survey-monkey skills, so we can make that the taste we get of what you'll be like every day is representative of your vast knowledge.
  • Honest - We want the truth, and to hear it from you straight without all of the sugar coating. That's what you'll get from us, and we expect the same in return.
  • Hard Working - We're a company that's growing, changing and pushing the envelope every single day. We're going to expect you to work hard and focus on moving yourself forward. It'll be worth it. We promise.
  • Helpful - We're a team. We want you to be an integral part of it. Which means we need you to help us and we'll help you, and we'll all do it with smiles on our faces (at least most of the time).
  • Educated - There are a few pre-requisites for a job at Dynamic Computing. One is that you got an education that will help support your career path. For this position, it means at least an AA or Technical degree in something that's at least kind of computer or IT related. If you've got a bachelor's degree, that's even better (unless it's in General Studies). Heck, we'll even take a master's degree (although we might not be able to afford you). If you've got a PhD, then we definitely can't afford you. Sorry.
  • What do I get for all my hard work?

    Good question! Here's the scoop on this position :

  • Money - The compensation for this position is market competitive and will be dependent upon experience and expertise but we anticipate a base salary between $50-65k. After a few months, you'll be eligible for our bonus program, which gives you the opportunity to earn an additional 10% of your salary each quarter.
  • Time - We'd like 40 hours / week from you and you'll keep a roughly business hours schedule (we're open 8 : 30 am - 5 : 00 pm) with some flexibility on start and end times.
  • Medical - We pay 100% of your medical insurance! (We're not kidding). We'll also contribute to your HSA account, and we'd encourage you to do the same (not to mention that you get a tax break for doing so).
  • Disability - We also ensure all employees have both a short-term and long-term disability plan in place to make sure that you continue to receive income if you get hurt and are unable to work.
  • Retirement - We provide a Simple IRA retirement plan, matched dollar per dollar for up to the first 3% of your salary.
  • Paid holidays - You'll get paid for 9 holidays without even showing up to work! You'll get to pick either MLK or President's Day, choice of 4th of July or Juneteenth, plus Memorial Day, Labor Day, Thanksgiving Day & following Friday, two days at Christmas, and New Year's Day.
  • Additional PTO - You get about 16 additional paid personal days off per year that you can use if you're sick or for a vacation.
  • Transportation Subsidy - You'll get an ORCA card or parking subsidy depending on how often you are projected to be in the office. The ORCA card entitles you to free transit on the bus, train, light rail and more that you can use to get to work (and for your personal use).
  • How do I apply?

    Please submit your resume and cover letter through the job board. You can also see all of the positions currently available on our website. No phone calls or recruiters please. If you're serious about this job, please tell us "why" you're the person we're looking for. We're looking forward to learning more about you!

    Please be advised that a background check will be required for well qualified candidates during the hiring process as well as on a recurring basis if selected.

    Thanks for taking the time to read our novel of a job posting. We hope you are as excited about this opportunity as we are!

    Create a job alert for this search

    It Service Technician • Seattle, WA, United States

    Related jobs
    IT Technician

    IT Technician

    eTeam Inc • Bothell, Washington, United States
    Temporary
    Quick Apply
    Position type : Contract, 6 Months contract to hire.Assists in investigating and resolving complex installations and maintenance matters of significance. Provides on-site field support to customers i...Show more
    Last updated: 30+ days ago
    Senior IT Technician

    Senior IT Technician

    NerdsToGo Inc • Bellevue, WA, United States
    Full-time
    Any sufficiently advanced technology is indistinguishable from magic.NerdsToGo is a rapidly growing technology-based service company with a mission to provide the finest white-glove service in the ...Show more
    Last updated: 30+ days ago • Promoted
    IT Help Desk Technician 1

    IT Help Desk Technician 1

    Universal Language Service Inc • Bellevue, WA, United States
    Full-time
    The IT Helpdesk Technician I provides first-level technical support to end users for hardware, software, and network-related issues. This entry-level role is responsible for responding to service re...Show more
    Last updated: 17 days ago • Promoted
    Helpdesk Technician

    Helpdesk Technician

    System One • Bellevue, WA, United States
    Full-time +1
    Job Title : Helpdesk Technician.We are currently seeking a Helpdesk Technician for a long term contract opportunity with an onsite work model in Bellevue, WA. This customer-facing role involves suppo...Show more
    Last updated: 9 days ago • Promoted
    IT Support Technician I

    IT Support Technician I

    Henry Schein • Seattle, WA, United States
    Full-time
    This position is responsible for providing intermediate level, technical support of IT related products and services for our customers, field technicians, and field reps. Involves some handling of t...Show more
    Last updated: 30+ days ago • Promoted
    IT Technician / Technician : Platform / Validation - II

    IT Technician / Technician : Platform / Validation - II

    BCforward • Bellevue, WA, United States
    Full-time
    BCforward is currently seeking a highly motivated IT Technician / .Technician : Platform / Validation - II for an opportunity in Bellevue, WA!. Position Title : IT Technician / .Technician : Platform / Val...Show more
    Last updated: 17 days ago • Promoted
    URGNET NEED - IT Support Technician" _Seattle, WA (Onsite)

    URGNET NEED - IT Support Technician" _Seattle, WA (Onsite)

    Navtech • Seattle, WA, United States
    Temporary
    IT Support Technician" _Seattle, WA (Onsite)".I am looking for a candidate who can join Immediately if you are interested, reply to me with your updated resume or if you could refer someone I would...Show more
    Last updated: 3 days ago • Promoted
    IT Support Field Technician - Decommissioning Project

    IT Support Field Technician - Decommissioning Project

    Fortis Hayes • Seattle, WA, United States
    Full-time
    About the job IT Support Field Technician - Decommissioning Project.We are seeking experienced IT Support Field Technicians for a large-scale, global project to decommission and dispose of data cen...Show more
    Last updated: 15 days ago • Promoted
    Installation Technician

    Installation Technician

    Puyenpa • Des Moines, WA, United States
    Full-time
    The Puyenpa family of companies are comprised of multiple SBA Certified Native American Tribal 8(a) and multi-certified organizations focused on delivering Information Technology, Management Consul...Show more
    Last updated: 15 days ago • Promoted
    IT Field Support TechnicanSeattle

    IT Field Support TechnicanSeattle

    Gr8ttek • Seattle, Oregon, USA
    Part-time
    Our mission is simple : we want to partner with you to find the right position for your future.Our SWAT team approach is based on our ability to align your expertise with our clients needs to forge ...Show more
    Last updated: 7 days ago • Promoted
    Installation Technician

    Installation Technician

    California Closets • Kent, Washington, USA
    Full-time
    The Installation Tech installs custom designed residential storage systems and accessories using a variety of luxury materials. A successful candidate will have experience with hand and power tools ...Show more
    Last updated: 30+ days ago • Promoted
    IT Support Tech - Renton

    IT Support Tech - Renton

    Apex Systems • Renton, WA, United States
    Permanent
    If you are interested in applying please send your resume to.Principal Duties and Responsibilities : .IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and P...Show more
    Last updated: 13 days ago • Promoted
    Helpdesk Technician (3)

    Helpdesk Technician (3)

    Protingent • Bellevue, WA, United States
    Permanent
    Protingent Staffing has an exciting contract Helpdesk Technician opportunity.Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution.Acti...Show more
    Last updated: 7 days ago • Promoted
    IT Field Support Technician_Seattle

    IT Field Support Technician_Seattle

    Red Knight Solutions, LLC • Seattle, WA, United States
    Full-time
    Our mission is simple : we want to partner with you to find the right position for your future.Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge...Show more
    Last updated: 7 days ago • Promoted
    Helpdesk Technician

    Helpdesk Technician

    Volt • Bellevue, WA, United States
    Full-time
    Volt is immediately hiring for a.Helpdesk Technician in Bellevue, WA.Position Type : Contract, Full time.Seeking a highly capable and motivated help desk technician. The role is customer facing, supp...Show more
    Last updated: 8 days ago • Promoted
    Helpdesk Technician

    Helpdesk Technician

    System One Holdings, LLC • Bellevue, WA, United States
    Temporary
    Job Title : Helpdesk Technician.This customer-facing role involves supporting users as they navigate technical challenges and fulfill requests for new applications and hardware.Working within a tier...Show more
    Last updated: 10 days ago • Promoted
    Helpdesk Technician

    Helpdesk Technician

    Averro • Bellevue, WA, United States
    Full-time
    Medical, dental, and vision insurance, 401K, sick leave, and employee assistance program.Depending on your package selection, Averro offers PTO, paid holidays, and legal insurance.Our client is see...Show more
    Last updated: 7 days ago • Promoted
    Helpdesk Specialist II

    Helpdesk Specialist II

    RANDYS Worldwide • Everett, WA, United States
    Full-time
    The IT Help Desk Specialist will provide Level 1 and 2 hardware and software support for the organization.Provide timely and effective support to users' inquiries and technical issues through vario...Show more
    Last updated: 17 days ago • Promoted