Solutions Architect

Our mission is to make exceptional healthcare accessible anytime, anywhere, for everyone.

At Assort Health, we believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. That’s why we’re building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs.

Assort is the most comprehensive patient experience platform powered by specialty-specific agentic AI. Assort’s omnichannel AI agents seamlessly integrate with EHR / PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need.

Since launching in 2023, Assort has managed

over 50M+ patient interactions , slashing average hold times from

11 minutes to 1 minute . Our platform now handles calls for

thousands of providers

with

98%+ resolution rates

and

99% scheduling accuracy . Patient satisfaction averages

4.4 / 5 , and we’ve achieved

11× revenue growth since Q4 2024 . We’re scaling rapidly and expanding adoption across the entire healthcare industry.

About the Role

You’ll work closely with customers, prospects, and internal teams to translate business goals into scalable AI architectures built on our platform and models. As a Sales Engineer, you’ll serve as a trusted advisor — bridging the gap between cutting‑edge technology and real‑world healthcare impact. You’ll identify opportunities, shape solutions, and ensure seamless deployment and adoption of AI that truly transforms patient access and engagement.

This is an ideal role for a deeply technical professional who’s passionate about healthcare, data, and AI — someone who thrives in a fast‑paced, mission‑driven environment and loves helping complex organizations realize the value of intelligent automation.

What You’ll Do

Act as a technical advisor and strategic partner to customers and prospects.

Lead complex demonstrations of Assort Health’s AI offerings, showcasing real‑world value and scalability.

Partner with Sales to qualify new prospects and support existing customers on their journey to build and scale AI‑driven healthcare solutions.

Provide high‑value feedback to Product, Engineering, and Research teams to inform platform evolution and feature prioritization.

Create educational content and tooling to empower both internal teams and external partners.

What You’ll Bring

5+ years in a customer‑facing technical role, including 2+ years in a pre‑sales or solutions engineering capacity.

Exceptional communication and interpersonal skills, with the ability to convey complex technical concepts to non‑technical stakeholders.

Proven ability to map business needs to technical solutions and drive consensus across multidisciplinary teams.

Strong engineering fundamentals with experience designing, building, or scaling production‑grade systems or applications.

A strong sense of ownership, curiosity, and adaptability — eager to learn new skills and ensure both team and customer success.

Comfort operating in dynamic, high‑growth environments, managing multiple priorities, and context‑switching with ease.

Nice‑to‑Haves

Experience with voice AI or VAPI technologies.

Familiarity with healthcare data formats (e.g., FHIR, HL7) or hospital operations.

Prior experience at a high‑growth AI or healthcare technology startup. with voice AI or VAPI

Benefits & Perks for Assorties

Competitive Compensation

– Including salary and employee stock options so you share in our success.

Lifelong Learning

– Annual budget for professional development, plus training opportunities to help you grow.

Office Setup Stipend

– We’ll outfit your in‑office workspace so comfy as it’s productive.

Top‑Tier Health Coverage

– Medical, dental, and vision insurance, because your health comes first.

Unlimited PTO

– We trust you to take the time you need to recharge and come back ready to crush it.

Meals & Snacks

– Lunch, dinner, and snack breaks that fuel great ideas.

Wellness Stipend

– Your physical and mental well‑being matters, and we’ve got a yearly stipend to prove it.

401(k)

– Let us help you plan for the future. We’ve got you covered.

How We Work & What We Value

Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide

how

we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a

Day One Drive , relentlessly striving to improve, keep a

5‑Star Focus , as our customers are our lifeblood, always

Answer the Call , remembering that ownership and accountability are paramount, and show up with

One Pulse , because we are one team, with one rhythm and one result.

Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you!

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