SpringHill Suites Indianapolis Carmel - Front Desk Agent
Aimbridge HospitalityCarmel, IN, US- Full-time
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS / RESPONSIBILITIES
- Customer Service Excellence : Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication : Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving : Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability : Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills : Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :
PROPERTY INFORMATION :
Our spacious suites are filled with thoughtful amenities at the SpringHill Suites Indianapolis Carmel Indiana hotel. Just 30 minutes north of downtown Indy and minutes from the Carmel Arts District, we combine the convenience of free property-wide WiFi with an ideal location at 116th and Pennsylvania streets. A great choice for groups, we're located across the street from the Ritz Charles and offer free perks including hot breakfast, an indoor pool and on-site parking. We also have two meeting rooms holding up to 20 people each. Travelers love our modern suites with microwaves, mini-fridges, iPod docking stations, HD TVs and 25% more space than hotel rooms at other Carmel Indiana hotels. Business travelers will be close to CNO, Allegion and Eli Lilly. To avoid the hassle of downtown rates and traffic, visitors should choose the SpringHill Suites Carmel hotel for their next Indy trip.
Application deadline for Colorado positions :
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Front Desk • Carmel, IN, US