Job Title : Oracle Cloud Finance Analyst (L1 Support)
Location : Minneapolis, MN (100%Onsite)
Duration : 12 months on W2
Experience : 3-5 years
Skills : Oracle Cloud Finance (Primary), Oracle Cloud SCM (Plus)
Job Summary
Hiring an Oracle Cloud ERP L1 Support Analyst to support Finance and SCM modules.
Key Responsibilities
- Provide first-level support for Oracle Cloud Finance & SCM.
- Triage incidents, perform basic fixes, and manage user requests.
- Capture logs, screenshots, and error details for troubleshooting.
- Escalate complex issues to L2 support.
- Support user onboarding, access / role requests, and basic training.
- Document issues and updates in ITSM tools (ServiceNow / Jira).
- Participate in status calls and share recurring issue trends.
Required Skills
Hands-on experience with Oracle Cloud ERP Finance (mandatory).Knowledge of SCM modules (preferred).Basic understanding of integrations (REST / SOAP, OIC).Familiarity with SQL for simple checks.Experience using ITSM tools.Strong communication and customer support skills