Customer Service Representative

Job Description

Job Description

Are you a customer-focused professional with a passion for delivering exceptional service and resolving issues with a positive attitude? If you're eager to advance your career and be part of a dynamic team in the aviation industry, we have the perfect opportunity for you! Aviation Inflatables, located in Sunrise, FL, is seeking a Customer Service Representative. In this key role, you will be the point of contact for our clients, handling inquiries, providing support, and ensuring customer satisfaction. Join us in making a significant impact on our customer experience as we continue to grow in this exciting industry!

What is FCAH Aerospace, family of Aviation companies…

FCAH (First Class Air Holdings) Aerospace is a fast-growing organization that includes a family of brands, which collectively provide comprehensive aftermarket aviation solutions, focused on delivering high quality OEM, PMA, and aftermarket parts, maintenance, repair, overhaul, storage, disassembly, emergency equipment, and customer service.

AVI, an FCAH Aerospace brand, provides unique solutions through a unified set of brands, delivering high-quality parts, innovative emergency equipment, and full-service maintenance, repair, and disassembly.

As a Customer Service Representative, you will be responsible for ensuring excellent service standards and maintaining high customer satisfaction, your multifaceted role involves :

• Resolve customer complaints via phone and email
• Reach out to customers and follow up on pending quotes
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, verbal quotes and overhaul inquires
• Advise on company information and credentials
• Take payment information and other pertinent information such as shipping address
• Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Suggest alternate solutions when issues arise
• Inform customer of better pricing when available
• Sell products and services
• Utilize computer technology to maximize production
• Work with customer service manager to ensure exemplary customer service is being delivered
• Invoice customers
• Compile reports on customer activity such as volume
• Handle changes in policies
• Process all shipping documentation
• Keep good communication with accounts receivables department to ensure customer is on good terms
• Give customer multiple options when a unit does not pass test
• Scan documents into Quantum database
• Other duties may be assigned depending on department needs

Job Requirements :

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