Customer Service Rep - Hiring Immediately!

Customer Service Representative Bilingual Spanish

Location Sunrise, FL | Onsite

COMPENSATION & SCHEDULE

18 / hour (potential to earn up to $21.50 / hour post-training and certifications)

8 : 00 AM 5 : 30 PM, Monday through Friday

W2, Full-Time

ROLE IMPACT

This role is vital to supporting Spanish-speaking customers with efficient, empathetic service while maintaining compliance and internal coordination. You will resolve client concerns, offer technical product guidance, and contribute to customer retention and satisfaction.

KEY RESPONSIBILITIES

Act as the primary liaison for Spanish-speaking customers, internal teams, and field agents

Resolve service-related inquiries with accuracy and professionalism

Manage incoming service requests and policyholder needs within defined SLAs

Deliver product support and guidance for technical issues

Research and fulfill requests aligned with service standards

MINIMUM QUALIFICATIONS

High School Diploma or equivalent

Bilingual in Spanish and English (required)

1+ year of customer service experience, preferably in property and casualty insurance

Proficient in Microsoft Office Suite

CORE TOOLS & SYSTEMS

Microsoft Word, Excel, Outlook

CRM or policy servicing platforms (preferred but not required)

PREFERRED SKILLS

Experience with insurance policy servicing

Strong interpersonal and problem-resolution skills

Ability to manage high call volumes effectively

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