Service Coordinator / Dispatcher - Hartford, CT

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.

Transform the everyday with us!

Our Service Coordinators coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out. As a Service Coordinator, you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.

This is a Hybrid work position based out of our Cromwell, CT branch. Initially, this position will require full-time in-office training (approximately 2 months) of 5 days per week. Once fully trained, 3 days in the office and 2 days remote is an option.

As a Service Coordinator, you will :

Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center

Act as primary point of contact for service customers to ensure expectations are met

Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel

Schedule resources to support standard service agreements

Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability

Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform

Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices

Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

Additional Qualifications / Responsibilities

You will make an impact with these qualifications :

Basic Qualifications :

High school diploma or state-recognized GED

Must be able to demonstrate :

The ability to read and understand customer service contracts

Organizational and interpersonal skills

Experience using Microsoft Office and business software systems (e.g., SAP)

Must be willing and able to work a Hybrid work environment Monday - Friday (3 days in the office, 2 days remotely) after completing training full-time in the office 5 days a week (Monday-Friday), approximately 2 months initially.

Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications :

Associate degree

Experience dispatching / scheduling field personnel / technicians

Familiarity or experience with Fire Alarms / Sprinklers, Security Systems, HVAC, or a similar industry is a plus

You'll benefit from :

Siemens offers a variety of health and wellness benefits to our employees.

The pay range for this position is $43,820 - $75,120 / year. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.