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Customer Service & Project Support Specialist

Customer Service & Project Support Specialist

NY StaffingWappingers Falls, NY, US
1 day ago
Job type
  • Full-time
Job description

Customer Service & Project Support Specialist

Location : On-site Wappingers Falls, NY

Schedule : 35 hours per week

Employment Type : Ongoing role

Company Overview : We are a leading provider of medical patient simulators, supporting healthcare organizations and training institutions with innovative solutions that enhance clinical education and patient safety. Our mission is to deliver exceptional service and ensure every project meets the highest standards.

Role Overview

We are seeking a professional, extraverted, and detail-oriented individual to join our team as a Customer Service & Project Support Specialist. This role combines customer service excellence, meticulous attention to detail, and coordination responsibilities. Candidates with experience in healthcare or medical environments are strongly preferred.

Key Responsibilities

  • Act as the primary point of contact for customer inquiries and project updates
  • Maintain detailed records and documentation for all project activities
  • Coordinate schedules, resources, and deliverables to support project timelines
  • Ensure accuracy in order processing and project-related data
  • Collaborate with internal teams to resolve issues and keep projects on track

Required Skills & Qualifications

  • Strong customer service experience with excellent communication skills
  • Professional demeanor and ability to represent the company positively
  • Extraverted personality with the ability to build rapport and maintain positive relationships
  • Exceptional attention to detail and organizational abilities
  • Coordination experience (scheduling, documentation, follow-up)
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
  • Ability to manage multiple priorities and work independently

    • Preferred Qualifications

  • Experience in a healthcare or medical-related environment
  • Familiarity with project management tools (e.g., MS Project, Smartsheet)

    • Job Type & Location

    This is a Contract position based out of Wappingers Falls, NY.

    Pay and Benefits

    The pay range for this position is $20.00 - $25.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off / Leave (PTO, Vacation or Sick Leave)

    • Workplace Type

    This is a fully onsite position in Wappingers Falls, NY.

    Application Deadline

    This position is anticipated to close on Nov 19, 2025.

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    Customer Service Support • Wappingers Falls, NY, US