Supervising Child Support Officer

The Position

This is a continuous filing exam. Next filing cut-offs are at 5 : 00 pm on :

11 / 21 / 25 and 12 / 5 / 25 (final)

Under direction the Supervising Child Support Officer supervises assigns reviews and participates in the work of staff responsible for a variety of tasks involving case establishment collections and distribution of child support within the Department of Child Support Services.

Examples of Knowledge and Abilities

Knowledge of

• Principles of supervision and mentoring including training performance evaluations case management and discipline
• Techniques of interviewing and investigation to obtain information
• Methods of automated and archival debt collection
• Resources available to locate individuals and assets
• Procedures rules laws and methodologies pertaining to child support services operations
• Techniques of identifying and presenting evidence in court
• Preparation and service of legal process and court procedures
• English grammar spelling punctuation and usage
• Practical application of computers and peripheral equipment
• Customer service principles practices and techniques

Ability to

Employment Qualifications

Minimum Qualifications

Either : 1. One year of full-time paid experience as a leadworker conducting child support establishment and / or enforcement activities in a county child support office.

Or : 2. Two years of full-time paid experience in a county child support office conducting child support establishment and / or enforcement activities at a level equivalent to the County of Sacramento class of Child Support Officer at the full journey level.

Or : 3. Two years of full-time paid collections work including skip tracing and interviewing debtors with a company or agency not using a collection agency including one year as a lead worker.

Note : If the word experience is referenced in the minimum qualifications it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

General Qualifications

Criminal History and Background Checks :

The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602 Personnel Policies and Procedures B-5 and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidates ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks credit history checks where authorized by Labor Code section 1024.5 Social Security Number verification professional license / registration verification military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection obtaining such information the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

License Requirement :

A valid California Driver License Class C or higher may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Special Requirement :

Some positions in the class of Supervising Child Support Officer may require the ability to communicate fluently in a language other than English. When required these special skills may be used in performing such tasks as the following :

1. Interviews and negotiates financial agreements with non-custodial parents to enforce court-ordered support obligations.

2. Locates absent parents investigates parents assets and income and notifies parents of intended legal action.

The Civil Service Commission approved the use of selective certification for special skills 6 / 22 / 90.

Probationary Period

The probationary period for this classification is twelve (12) months.

Application and Testing Information

APPLICATION

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5 : 00 PM on the posted cut-off date. Click here to apply.

County of Sacramento

Department of Personnel Services

Employment Services Division

700 H Street Room 4667

Sacramento CA 95814

Phone ; 7-1-1 California Relay Service

Email

Inter-Office Mail Code : 09-4667

SUPPLEMENTAL QUESTIONNAIRE

Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked Supplemental Questions. Please be descriptive in your response.

Note : Responses of See Resume or See Application or copy and paste of work experience are not qualifying responses and will not be considered.

FORMULA RATE EXAMINATION (Weighted 100%)

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

This examination will evaluate the relevance level recency progression and quality of candidates education training and experience. The candidates application or other materials will not be included in this examination. Therefore the candidates responses to the supplemental questionnaire should be thorough detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible / employment list for this job.

All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.

FREQUENTLY ASKED QUESTIONS

Click here for Frequently Asked Questions (FAQs)

For information regarding County jobs :

Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives backgrounds abilities and diverse dimensions of our employees and residents. Through transparency courage innovation and trust we are committed to advance equity and transformational change.

We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process please contact our Disability Compliance Office at or CA Relay 711. For more information visit : Reasonable Accommodation Requests - Job Applicant Instructions

Required Experience :

Unclear Seniority

Key Skills

Anti Money Laundering,Gas Turbine,Animation,Investigation,ITI,Blogging

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 81912 - 99555