ServiceNow Systems Analyst

What you'll be doing

• You will champion and enhance organizational initiatives by positively influencing and supporting change management and / or departmental / enterprise initiatives.
• You will serves as a resource to team members and applicable internal / external stakeholders on more complex assignments / projects.
• You will identify and recommend process improvements that significantly reduce workloads or improve quality.
• You will consults / analyze / lead on more complex assignments and / or projects.
• You will collaborate with key stakeholders and management to gather and support prioritization of complex business requirements, providing recommendations, managing expectations and communicating progress effectively.
• You will continuously prioritize the product backlog to ensure the development team is focused on the highest value work.
• You will prioritize features, enhancements, and bug fixes based on business needs, customer feedback, and technical considerations.
• You will consult and act as a resource to appropriate internal / external stakeholders to assess and propose solutions to stated business problems.
• You will translates and conveys the overall business vision into more complex technical requirements and tactics for product development.
• You will clearly articulates, documents, and validates more complex technical requirements.
• You will collaborate with cross-functional teams to manage dependencies.
• You will provide direction and collaborates effectively with appropriate stakeholders on complex issues and conflicts that impact time, cost, scope, quality and risk of assigned projects.
• You will escalate more complex issues / conflicts to management as needed.
• You will partner with Platform Owner and other stakeholders to understand Process Owner needs, emerging trends to refine the roadmap.
• You will stay updated on the latest ServiceNow features, capabilities, and best practices to continuously improve the platform.

What we’re looking for

Must-Have Experience (Required) :

Application Deadline

Applications for this position will be accepted through June 5, 2025, subject to earlier closure due to applicant volume.

What’s it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What’s in it for you :

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

Leadership development and virtual training opportunities

PTO / parental leave

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

Work arrangements that work for you

Effective productivity / technology tools and training

The pay range for this position is $69,000 - $124,600 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.