Do you have experience in sales and service? Do you thrive on providing an exceptional customer experience? Are you an excellent communicator with a knack for using web-based technology? If so, then we'd like you to join our dedicated team as an eCommerce Coordinator. About the Role : You will :
- Support the day-to-day operations and management of web order entry tools, SupplyZone, SupplyWeb and SupplyScan.
Ensure these systems are running smoothly and troubleshoot any issues that arise.
Act as a resource for customers using our web-based ordering systems and related technologies.Provide set-up, training, and guidance to ensure customers are fully equipped to utilize the systems effectively.
Offer ongoing support to resolve any issues or questions.
Assist in the creation of strategies to increase Profit Center eCommerce technology utilization as well as customer utilization of eCommerce platforms and company sales tools.Visit customer sites to assess needs, potential, and viability in electronic sales and service tools utilization.Work with customers to maintain SupplyScan consignment inventory with replenishment shipments, regular cycle counts and annual inventory.Help new customers through the onboarding process for web-based ordering tools, ensuring they understand the features, benefits, and best practices for using the systems.Provide ongoing consultation and support to optimize their usage of these tools.
Support the sales, inventory, and operations teams to ensure a seamless customer experience.Coordinate with IT and other departments to ensure system integrations are functioning correctly and customer data is up to date.
Track key metrics related to web order volume, system usage, and customer engagement.Provide regular reports to management to evaluate the effectiveness of e-commerce operations and identify areas for improvement.
Join industry associations to stay informed about market conditions, new technologies, and trends.Conduct all business in accordance with Company policy and procedures.Successfully complete required safety and compliance training programs as assigned.Perform other reasonably related duties as assigned by immediate supervisor and other management as required. About You :1 or more years of experience in sales and service.Extensive knowledge of products sold at profit center helpful. Our ideal candidate will also :Have experience with automated supply chain technology.Understand computer applications related to eCommerce, mobile application, and ERP system integration.Have experience with social media, online content management, digital marketing, and SEO.Be driven to continually identify and pursue new customers and to increase market share and profitability of each account.Possess a strong work ethic and a high standard of integrity.Possess excellent people and verbal / written communication skills.Be able to provide support and create positive, influential relationships with customers and vendors.Be able to learn and operate the computer-related systems used for business operations.Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain customer and vendor contact files, to schedule appointments, and to analyze performance data.Be able to read, write, speak, and understand English. Hajoca Corporation Job 8213 by eQuest