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Call Center Representative (Telecom)-PRN
Call Center Representative (Telecom)-PRNSSM Health Rehabilitation Hospital • Lake Saint Louis, MO, US
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Call Center Representative (Telecom)-PRN

Call Center Representative (Telecom)-PRN

SSM Health Rehabilitation Hospital • Lake Saint Louis, MO, US
1 day ago
Job type
  • Full-time
Job description

Security Dispatcher

It's more than a career, it's a calling.

MO-SSM Health St. Joseph Hospital - Lake Saint Louis

Worker Type : PRN

Job Highlights :

  • Monday-Friday
  • Variable shifts - The candidate is required to have open availability and flexibility.
  • 7 : 00AM-3 : 00PM and 3 : 00PM-11 : 00PM
  • Call Center / Security Dispatcher
  • This is a PRN role; the position is not eligible for benefits.
  • The role is as needed bases (minimum of 1 shift per month)
  • The position is in the Security Department, answering incoming calls; dispatch for the Security Department; monitors fire alarms.

Job Summary :

Answers incoming calls and performs triage of inquiries.

Job Responsibilities and Requirements :

  • Responds to telephone and / or Internet inquiries from customers seeking information and / or resources following a set standard.
  • Collects relevant caller data to assist with measurement, tracking and reporting activities.
  • Tracks inquires, questions and answers and provides resolution.
  • May perform clerical or administrative duties.
  • Performs other duties as assigned.
  • Education :

  • High School diploma / GED or 10 years of work experience
  • Experience :

  • Call Center experience required - High volume of incoming and outgoing calls (12,000 calls a month and dispatch about 5,000 radio calls to Security).
  • Physical Requirements :

  • Frequent lifting / carrying and pushing / pulling objects weighing 0-25 lbs.
  • Frequent sitting, standing, walking, reaching and repetitive foot / leg and hand / arm movements.
  • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
  • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
  • Frequent keyboard use / data entry.
  • Occasional bending, stooping, kneeling, squatting, twisting and gripping.
  • Occasional lifting / carrying and pushing / pulling objects weighing 25-50 lbs.
  • Rare climbing.
  • Required Professional License and / or Certifications :

  • None
  • Department : 8651000023 Operators - St. Joes Lake St. Louis

    Work Shift : Variable Shift (United States of America)

    Scheduled Weekly Hours : 0

    Benefits :

  • Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
  • Flexible Payment Options : our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
  • Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.
  • SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law.

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    Call Center Representative • Lake Saint Louis, MO, US

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