Director, Retail Employee Experience

JOB DESCRIPTION

Levi Strauss & Co. invites you to be yourself and contribute to something bigger. We're a company of people who forge our own path and strive to leave the world better than we found it. We believe that what makes us different makes us stronger. Share your voice, make an impact, and find your fit and future with us.

We're looking for a highly strategic and experienced Director of Retail Employee Experience to redefine the employee experience for our retail teams. This role will lead the vision, strategy, and execution for all retail-facing communications and learning and development initiatives, directly impacting the engagement, growth, and effectiveness of over 5,000 employees across the US and Canada.

As a leader in a highly visible role, you'll partner with senior leadership to build a culture where employees feel informed, supported, and empowered to succeed. This position reports to the Senior Director, US Retail & Omni Channel Operations and will manage a team of five direct reports.

About the Job

Develop and execute a comprehensive communication and learning strategy that aligns with business goals, covering everything from daily operational updates to long-term career development.

Lead the overall communication strategy and content development for all retail stores, including updates on customer experience, operations, recognition, and engagement.

Create and deliver high-impact presentations, speeches, and videos for senior leaders, including the VP of Retail.

Own and manage all field events and conferences, and develop a comprehensive recognition and contest strategy that motivates and inspires retail teams.

Build and oversee a robust learning and development program for all levels of the retail organization—from stylists to district managers. This includes onboarding, service, operational, and product training content.

Leverage data, insights, and feedback to continuously improve training programs, embracing a growth mindset to innovate how we communicate and train.

Evaluate and improve team processes to ensure efficiency, accuracy, and consistency in delivering communications and training.

Oversee communication and learning management systems, partnering with global teams on enhancements and platform changes to ensure a seamless employee experience.

Mentor, inspire, and develop a team of five to execute the strategy and achieve departmental goals.

About You

7-10 years of experience in communications, learning and development, or a related field, preferably within retail or hospitality.

Proven track record of creating and implementing large-scale training and communication strategies.

Strategic leader with the ability to influence and partner with all levels of management and employees.

Excellent written and verbal communication skills and the ability to tailor messages to various audiences.

Strong project management, organizational, and change-management skills, with the ability to thrive in a fast-paced environment.

Ability to prioritize tasks, manage multiple projects simultaneously, and work independently.

Strong understanding of learning management systems and communication platforms.

Bachelor's Degree required.

Travel within North America is required.

Hybrid / Location

This is a hybrid position based in our San Francisco, CA headquarters. You will be expected in the office 3 days per week, typically Tuesday–Thursday. Note that in-office time can vary based on business needs.

Salary

The expected starting salary range for this role is $144,800 – $219,300 per year. The final amount may be higher or lower based on location, relevant education, qualifications, performance, and business needs.

Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you stay healthy, meet financial goals, and balance work and personal life. Benefits and incentive compensation vary by role and will be shared upon request. Read more about our benefits here.

LS&Co. is an affirmative action and equal employment opportunity employer. We value diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.

EOE M / F / Disability / Vets

LOCATION San Francisco, CA, USA

FULL TIME / PART TIME Full time

FILL DATE This position is expected to be filled by 12 / 22 / 2025.

Current LS&Co Employees, apply via your Workday account.

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