Senior Case Manager, Employee Accommodations and Absence Support (Hybrid and Remote Opportunity)

About UMass Amherst

The flagship of the Commonwealth the University of Massachusetts Amherst is a nationally ranked public land-grant research university thatseeksto expand educational access fuel innovation and creativity and share and use its knowledge for the common good. Founded in 1863 UMass Amherst sits on nearly1450-acresin scenic Western Massachusetts and boastsstate-of-the-artfacilities for teaching research scholarship and creative activity. The institution advances a diverseequitable and inclusive community where everyone feels connected and valuedand thrives and offers a full range of undergraduategraduateand professional degrees across 10 schools and colleges and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental social economic and technological challenges in our world.

Job Summary

TheSenior Case Manager Employee Accommodations and Absence Support is a senior-level professional responsible for independently managing complex and sensitive employee leave and workplace accommodation cases in compliance with university policies and applicable laws. This role serves as a subject matter expert and trusted advisor to employees supervisors and HR partners providing advanced consultation training and process leadership. The Senior Case Manager leads the full lifecycle of ADA accommodations Workers Compensation claims FMLA and other leave programs ensuring seamless coordination legal compliance and positive employee outcomes. This position plays a key role in continuous process improvements reporting and cross-functional initiatives within theabsencemanagement function.

Essential Functions

• Serves as the primary lead and subject matter expert for the most complex and sensitive leave and accommodation cases including ADA FMLA PFML and Workers Compensation exercising independent judgment and decision-making.
• Leads the ADA interactive process frominitialrequest through accommodation implementation including direct consultation with medical providers employees and department managers to develop tailored accommodation plans.
• Manages the return-to-work process in partnership with Risk Management supervisors and health professionals ensuring compliance andfacilitatingtimelyreintegration.
• Provides expert guidance and training to HR partners supervisors and department leaders on leave policies legal compliance and best practices for managing absences and accommodations.
• Oversees case tracking producing detailed reports and analytics on leave activity and compliance. Utilizes data insights to proactivelyidentifytrends opportunities and areas for improvement.
• Reviews develops and implements policies procedures and employee communications related to absence management to enhance clarity compliance and efficiency.
• Leads or contributes to cross-departmental projects and initiatives aimed at improving absence management systems workflows and employee experiences.
• Mentors andsupportsjunior team members providing coaching and knowledge transfer to build team capability.
• Maintains confidentiality professionalism and cultural sensitivity when handling sensitive employee information and complex workplace situations.

Other Functions

Minimum Qualifications (Knowledge Skills Abilities Education Experience Certifications Licensure)

Preferred Qualifications (Knowledge Skills Abilities Education Experience Certifications Licensure)

Physical Demands / Working Conditions

Typical office environment.

Work Schedule

Salary Information

Salary Level 27

Exempt Hiring Ranges.

Special Instructions to Applicants

Along with the application please submit a resume and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

The University of Massachusetts Amherst welcomes all qualified applicants andcomplies withall state and federal anti-discrimination laws.

Required Experience :

Manager

Key Skills

Project Portfolio Management,Motivational Interviewing,HIPAA,Computer Skills,Intake Experience,Lean Six Sigma,Conflict Management,Case Management,Team Management,Program Development,Social Work,Addiction Counseling

Employment Type : Full-Time

Experience : years

Vacancy : 1