Fiber Operations Support Coordinator

Job Description

Job Description

Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.

As part of Tucows (NASDAQ : TCX, TSX : TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us.

The work we do genuinely changes lives. If this sounds exciting, we'd love to hear from you!

About the opportunity :

As a Fiber Operations Support Coordinator you will work as a member of the National Fiber Operations Support Team to provide high quality support and governance for all local fiber operations teams as well as with Ting's in market vendors. You will also be a critical part of Ting's Construction Experience program as you receive customer reports, document them and then triage a resolution with our internal and external resources.

What you will be doing :

• Coordinate the resolution of construction related concerns including damage to private property, infrastructure and installation damages
• Correspond with residents regarding repairs and reimbursements
• Provide high-quality day-of-job support as the first point of contact for field technicians and local operations teams across all Ting markets
• Monitor scheduled and completed work orders for quality and accuracy, and ensure routing is optimized for local operations teams across all Ting markets
• Assist with the collection and interpretation of data as it relates to national and local operational analytics
• Ensure all operational playbooks, processes, and procedures are followed and provide feedback as appropriate
• Assist local teams with workforce & capacity planning
• Monitor vendor related SLAs and present data as it relates to national vendor performance

A bit about you :

Experience and Qualifications :

The base salary range for this position is $45,000 - $48,000 USD for US residents OR $48,00 - $53,000 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to : location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Want to know more about what we stand for? At Ting and Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.