Technical Support Representative PART TIME (Tier 1 / IT Help Desk)
CGSUnited States30+ days ago
Job type
- Part-time
Job descriptionStrong hardware and software troubleshooting ability. Able to multi-task in a fast-paced high-pressure environment. Speaks positively about systems, products, services, company, community, and staff. Apply understanding and knowledge of information systems products and services to assist customers on technical matters. Apply high level customer service techniques for every request. Recognize research, isolate, and resolve information system problems. Recognize customer's problems that should be escalated to the next level for resolution following established protocols. Maintain up-to-date knowledge of products and customer entitlement options to provide proper information to customers. Experience working in technical support and / or education in IT. Experience using and supporting : Microsoft Windows 7, Windows 10, iOS, Microsoft Office 2010 - 2013, hardware, local and network printers, Outlook, Outlook 365, Cisco VPN and antivirus. Experience troubleshooting wireless connections. Advance knowledge of Networking. Ability to utilize various databases consecutively with good typing skills. 1-3 years of customer service experience, preferred
Description
Position Overview
Respond to customer's requests for IT technical services, answering questions on the function and use of products within a call center environment. To be considered, you must have strong technical knowledge of PCs along with critical thinking and troubleshooting skills.
Training & shift
- Paid training : morning shift training, 2-4 weeks (Monday-Friday)
- Morning shifts after training.
- This position is part-time, 5 days per week.
Position Detail
Qualifications :
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Technical Support Representative • United States