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Operations Manager SLC, UTAH 8411 (74698)

Operations Manager SLC, UTAH 8411 (74698)

Inter-Con Security SystemsSalt Lake City, UT, US
30+ days ago
Job type
  • Full-time
Job description

Operations Manager

The Operations Manager reports to the Senior Vice President. The major responsibilities of the position include, but are not limited to, the following duties :

Primary Responsibilities

The specific responsibilities include, but are not limited to the following :

  • Manage daily operational and administrative functions across multiple security contracts employing over Inter-Con employees across the Memphis facilities
  • Keep the Senior Vice President apprised of contract performance by accurately communicating the status of compliance and identifying any deficiencies in a timely manner
  • Support the Senior Vice President's operational decision-making process
  • Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness across Memphis
  • Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive-level consumption
  • Ensure the highest standards of conduct, appearance, performance and training are being met at all times.

Qualifications

  • Preferred candidate has either an honorable military discharge, a Bachelor's degree or 5 years' experience in an operations management and project management role.
  • Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. MS Word, Excel, Access, SharePoint)
  • An understanding of security operations and contracts management preferred.
  • Understand operational KPIs and ability to utilize data to drive operations.
  • Strong interpersonal, critical thinking and time management skills.
  • A great communicator that gets the value of teamwork.
  • Experience in general office setting in a supervisory role preferred.
  • Comfortable in an ever changing, fast paced, sometimes stressful environment.

    • Other Requirements or Competencies

  • Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.
  • Project management experience. PMP certification a plus.
  • Adept in leading teams in complex problem solving.
  • Customer Service orientation required.
  • Able to interact in a corporate environment and effectively communicate with all levels of management.
  • Must be flexible and possess the ability to meet deadlines in a high tempo environment.
  • Excellent time-management, organization and multi-tasking skills required.
  • A dependable team player with business maturity, enthusiasm, and a positive work attitude.
  • Ability to work in a matrixed environment.
  • A positive and upbeat team member!

    • Work Environment and Schedule

  • Job operates in a professional office environment in an open area with heavy traffic.
  • This role routinely uses standard office equipment such as computers, phones, copiers, etc.
  • Position requires prolonged sitting, twisting, turning, bending, in the performance of daily office activities.
  • The position also requires grasping, repetitive hand movement and finger coordination in preparing statistical reports and data, using a computer keyboard.
  • Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.
  • Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime.
  • Time flexibility depending on the needs of the company.

    • Duties, responsibilities and activities may change at any time with or without notice

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    Operation Manager • Salt Lake City, UT, US