Surgery Scheduling Specialist - Spanish-Speaking Preferred - Extra-Help (Open)

Surgery Scheduling Specialist

San Mateo Medical Center is seeking an experienced Surgery Scheduling Specialist for a Part-Time, Extra-help position for the Surgery Department. The Surgery Scheduling Specialist provides technical, complex and specialized administrative support to surgeons and patients scheduled for surgery, which includes interaction with operating room staff and patients; handles multiple competing priorities; interacts with diverse customer groups; handles multiple patient-related tasks such as tracking patient financials to ensure information is correctly entered; and moves patients from the clinic to the operating room, including all pre-operative processes necessary for the patients prior to surgery, pre-op process sheets and clinic schedules, data entry of items into the operative database, financial reconciliation, and post-op order sets, and may have some responsibilities for ordering supplies or equipment. The ideal candidate for this position will possess excellent communications skills, including the ability to communicate complex medical terminology to a variety of people with varying levels of medical knowledge. In addition, they would possess skills in conflict resolution, and problem solving. The ideal candidate will have the ability to work with challenging patients, and patients who may have a language or communication barrier. This position will require attention to detail, and therefore the ideal candidate will possess strong organizational skills and the ability to multi-task. NOTE : The ability to speak, read and write in fluent English and Spanish is preferred for this position. Duties for this position may include, but are not limited to, the following :

• Tracking patient financials to be sure they are correctly entered.
• Scheduling patients in the procedure clinic.
• Updating the pre-op process sheet and clinic schedule in the computer.
• Entering data into the operative database.
• Interfacing between the Operating Room and Surgeon.
• Ability to schedule patients using the OR manager program.

Knowledge of :

Skill / Ability to :

Note : Specific positions may require the ability to type at a rate of 40 net words per minute from printed copy. Education and Experience : Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is : One year of journey level office support experience in a patient services setting.

If you are interested in being considered for this extra-help position, the following materials must be electronically submitted in a Word or PDF format.

Please include the words Surgery Scheduling Specialist - Spanish-Speaking Preferred - Extra-Help in the subject line of email submission. Please submit the required materials electronically via email to : vdunn@smcgov.org. Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. NOTE : Application materials are only accepted via e-mail. Materials sent via regular mail and / or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions and a resume) will not be considered.

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.

Analyst : Debbie Kong (04232025) (Posting Only - E414)