Technical Support Controller Boston MA

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers . If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.

Position Summary

The Technical Support Controller monitors fleet performance on a daily basis and provides recommendations for preventative maintenance ongoing troubleshooting and / or aircraft recovery. The position reports to the Manager of Maintenance Operations Center (MOC).

Essential Responsibilities

Monitor delays pilot irregularity reports and other technical interruptions

Identify necessary actions and provide instructions to prevent recurring interruptions. Coordinate with planning Aircraft on Ground (AOG) and MOC to schedule and allocate parts / tooling for follow up actions

Research develop an action plan with aircraft manufacturing representatives to recover aircraft that are hard AOG

Perform complex tasks as a joint venture with front line techs to improve skills and competencies

Maintain and distribute records of actions and resolutions

Periodically report trends and recommendations to Tech Manager(s) and Air Transport Association (ATA) responsible Engineers. Collect front line data that will attribute to organizational effectiveness

Assist in identifying necessary manual revisions or issuing Info Notices and / or Maintenance Alert Bulletins (MABs) for more effective troubleshooting. Support the Save Our Spares (SOS) and No Fault Found (NFF) policy programs

Reviews Service News Letters (SNLs) and Airline Operator Telex (AOTs) for troubleshooting information

Liaise with ATA Engineer MOC and provide technical assistance and guidance in troubleshooting assignments for Blue Maintenance cities to reduce out of service (OOS) time

Act as a leader during road trips to reduce OOS times when requested

Review aircraft Health Diagnosis software (Health Monitoring software DFDR) for symptoms of system degradation and issue appropriate action

Perform additional duties and responsibilities as assigned to achieve departmental and company objectives

Additional Qualifications / Responsibilities

Minimum Experience and Qualifications

High School Diploma or General Education Development (GED) Diploma with five (5) years experience in aircraft maintenance aircraft systems and troubleshooting with a part 121 operator; OR Bachelors degree in Engineering with five (5) years experience in aircraft maintenance

Valid Federal Aviation Administration (FAA) Airframe and Powerplant Certificate

Strong ability to troubleshoot complex aircraft system

Knowledge of aircraft maintenance processes and procedures

Strong knowledge of aircraft documentation (Aircraft Maintenance Manual (AMM) Illustrated Parts Catalog (IPC) Fault Isolation Manual (FIM) / Troubleshooting Manual (TSM) Wiring Diagrams (WD) Aircraft Schematic Manual (ASM) etc.)

Diverse experience in all aspects of technical operations and aircraft systems

Available for overnight travel (30%)

Available to travel to support the recovery of OOS aircraft when needed and on short-notice

In possession of or the ability to obtain valid travel documents with the ability to travel unrestricted in and out of the United States

Depending on location may need to acquire and maintain a United States Customs Clearance

Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

Must pass a pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

Bachelors degree in Engineering or Aircraft Maintenance Management

Experience with E190 and Airbus A320 / A321 / A220 aircraft

Knowledge of Microsoft Project Word PowerPoint and Excel

Strong organizational communication and team building skills

Crewmember Expectations :

Regular attendance and punctuality

Potential need to work flexible hours and be available to respond on short-notice

Able to maintain a professional appearance

When working or traveling on JetBlue flights and if time permits all capable crewmembers are asked to assist with light cleaning of the aircraft

Must be an appropriate organizational fit for the JetBlue culture that is exhibit the JetBlue values of Safety Caring Integrity Passion and Fun

Must fulfill safety accountabilities as prescribed by JetBlues Safety Management System

Promote JetBlues #1 value of safety as a Safety Ambassador supporting JetBlues Safety Management System (SMS) components Safety Policy and behavioral standards

Identify safety and / or security concerns issues incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlues confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

Responsible for adhering to all applicable laws regulations (FAA OSHA DOT etc.) and Company policies procedures and risk controls

Uphold JetBlues safety performance metric goals and understand how they relate to their duties and responsibilities

The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment :

Computer and other office equipment

Work Environment :

Traditional office environment and occasional field service

Present for core business hours with occasional off hours support

Physical Effort :

Generally not required or up to 10 pounds occasionally 0 pounds frequently. (Sedentary)

Compensation :

The base pay range for this position starts at $118000.00 per year. Base pay is one component of JetBlues total compensation package which may also include access to healthcare benefits a 401(k) plan and company match crewmember stock purchase plan short-term and long-term disability coverage basic life insurance free space available travel on JetBlue and more.

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full-Time

Experience : years

Vacancy : 1